Head of Risk Screening Customer Support

London Stock Exchange Group; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group is seeking a Senior Manager for Customer Support in Risk Screening, based in Taguig City, Philippines. This senior leadership role involves overseeing a team responsible for delivering global support to Risk Intelligence clients. The successful candidate will ensure high performance and quality of service while fostering employee engagement and continuous improvement. Candidates should have strong leadership skills and experience in financial markets. This full-time position offers benefits like healthcare and retirement planning.

Qualifications

• At least 5 years of people leadership experience.
• Experience in financial markets and customer service operations.
• Ability to strategize and implement effective solutions.

Responsibilities

• Lead a team delivering global support for Risk Intelligence clients.
• Drive continuous improvement and operational excellence.
• Ensure effective communication during service incidents.

Skills

Leadership

Collaboration

Interpersonal skills

Customer service

Strategic planning

Job description

London Stock Exchange Group is seeking a Senior Manager for Customer Support in Risk Screening, based in Taguig City, Philippines. This senior leadership role involves overseeing a team responsible for delivering global support to Risk Intelligence clients. The successful candidate will ensure high performance and quality of service while fostering employee engagement and continuous improvement. Candidates should have strong leadership skills and experience in financial markets. This full-time position offers benefits like healthcare and retirement planning.