Senior Global Risk Screening Support Lead

LSEG (London Stock Exchange Group); Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

LSEG is seeking a Senior Manager for Risk Screening Customer Support to lead a global team delivering risk intelligence client support. The role holds end-to-end accountability for service delivery, performance, and quality across the client lifecycle.

You will collaborate with stakeholders across propositions, sales, product, technology and operations, driving operational excellence, governance and talent development while sustaining high employee engagement.

Qualifications

• Strong leadership abilities and behaviors including accountability, collaboration and partnership.
• Experience in financial markets and operations expertise, with shown success in customer service operations.
• At least 5 years of people leadership experience with proven track record of attracting, developing and retaining talent.
• Experience with delivering groundbreaking changes in a customer service setting.
• Ability to strategize the delivery and implementation of cases.
• Ability to prioritize tasks in a high‑pressure environment.
• Ability to effectively communicate and present to senior leaders.

Responsibilities

• Deliver against service targets, acting as a champion for innovation and actively leading change management initiatives across people, process and technology.
• Provide critical leadership during major service incidents and outages, ensuring effective communication, escalation, and resolution.
• Identify and drive continuous improvement opportunities to optimize resource utilization, increase customer satisfaction, and align global support capability with evolving business priorities.
• Provide leadership and direction in the resolution of complex operational issues, often requiring multi‑disciplinary collaboration.
• Shape and lead strategic initiatives that embed operational excellence, enabling sustained performance and the consistent delivery of customer service outcomes.
• Build and maintain strong relationships with stakeholders to understand client priorities, influence outcomes, and deliver aligned solutions.
• Develop team members, provide coaching, training and mentoring as required as well as identify development areas.
• Lead the design and ongoing evolution of reward and recognition frameworks to drive engagement, performance, and growth.
• Translate business strategy into product‑led, executable plans, and drive cross‑functional delivery to ensure strategic initiatives are delivered on time, within scope, and with clear client value and impact

Skills

Leadership

Financial markets

People leadership

Change management

Strategic delivery

Prioritization

Executive communication

Job description

LSEG is seeking a Senior Manager for Risk Screening Customer Support to lead a global team delivering risk intelligence client support. The role holds end-to-end accountability for service delivery, performance, and quality across the client lifecycle.

You will collaborate with stakeholders across propositions, sales, product, technology and operations, driving operational excellence, governance and talent development while sustaining high employee engagement.