Lead Generation Agents

Hammerjack Pty Ltd; Philippines; On-site; PHP 167,000 - 335,000; Full time

Benefits offered by this job

Medical/Dental HMO

Life insurance

Weekly massage

Referral bonus

Career development

Service incentive leave

Salary increases

Team outings

Coffee & chocolate

Cebu IT Park location

Job summary

Hammerjack Pty Ltd is seeking a Night Shift Customer Engagement Specialist in the Philippines to perform outbound calls, pre-qualify leads, and provide product information as needed. The role emphasizes a consultative service mindset, goal orientation, and strong English communication.

The position requires 6+ months of BPO experience, excellent English skills, and the ability to work full-time night shifts.

Qualifications

• Clear speaking voice.
• At least 6 months of BPO experience in one company.
• Excellent English communication skills both written and verbal.
• Must have excellent command of the English language, with neutral or American accent.
• Outbound lead generation/appointment setting experience preferred.
• Strong customer service skills.
• Strong administrative skills accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality.
• Willing to work full-time night shift.

Responsibilities

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Skills

Clear speaking voice

BPO experience (6+ months)

Excellent English communication

Neutral/American accent

Outbound lead generation/appointment

Strong customer service

Strong administrative skills, typing &

Energetic, fun personality

Willing to work night shift

Job description

Responsibilities

The role is primarily responsible for placing outbound calls and pre-qualifying leads.

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge

• Clear speaking voice
• Must have at least 6 months of BPO experience in one company
• Excellent English communication skills both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Outbound lead generation/appointment setting experience preferred
• Strong customer service skills
• Strong administrative skills accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift

Work Schedule

Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, I work at Select VoiceCom, and think it's a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Enjoy the following benefits

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.