Lead Generation Agents

Select VoiceCom; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

In-house massage

Referral bonus

Career development

Team outings

Coffee/tea lounge

Job summary

Select VoiceCom in Cebu City is seeking a night-shift, full-time call center agent to handle outbound calls, follow a qualification script, and provide product/service information to customers. The role emphasizes a high-energy, consultative service approach and achieving targets.

The company offers a supportive work environment in Cebu IT Park with benefits and opportunities for career development, team activities, and wellness programs.

Qualifications

• Clear speaking voice and strong English communication skills.
• Minimum 6 months of BPO experience in one company.
• Excellent command of English with neutral or American accent.
• Outbound lead generation/appointment setting experience preferred.
• Strong customer service and administrative skills are essential.

Responsibilities

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Skills

Clear voice

BPO experience

English proficiency

American accent

Lead generation

Customer service

Administrative skills

Night shift

Full-time

Job description

Job Description:

Responsibilities

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge

• Clear speaking voice
• Must have at least 6 months of BPO experience in one company
• Excellent English communication skills both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Outbound lead generation/appointment setting experience preferred
• Strong customer service skills
• Strong administrative skills accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift

Work Schedule

Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, I work at Select VoiceCom, and think it's a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Enjoy the following benefits

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.