Lead Gen & Social Media Appointment Coordinator

peoplegig; Metro Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

PeopleGIG is seeking a proactive Lead Generation & Social Media Coordinator to support client acquisition and online engagement. You will manage inbound and outbound leads, convert qualified enquiries into appointments, and coordinate social media activity.

This role requires strong English, experience with CRM systems, and comfort with data reporting; you will schedule posts, monitor messages, engage with prospects, and help optimize content to improve lead conversion.

Qualifications

• 2–3 years of experience in lead generation, appointment setting, social media coordination or related roles.
• Experience handling both inbound enquiries and outbound follow-up calls.
• Proven ability to convert warm leads into booked appointments.
• Experience managing business social media accounts.
• Familiarity with Meta Business Suite, Canva, Buffer, Hootsuite, Later or similar tools.
• Experience using a CRM or practice-management system.
• Strong written and spoken English.
• Basic copywriting and content-planning ability.
• Accurate data entry and reporting skills.
• Australian or healthcare account experience is preferred but not essential.

Responsibilities

• Respond to inbound enquiries from phone, email, website forms, social media, and other channels.
• Contact new leads within the agreed response time, ideally within 1-5 minutes during operating hours.
• Make outbound calls to follow up enquiries, re-engage prospective clients, and generate appointments.
• Qualify prospective clients by asking appropriate questions and understanding their needs.
• Explain services and the appointment process clearly without providing clinical advice.
• Book, confirm, reschedule, and cancel appointments as required.
• Maintain complete lead records, call notes, statuses, and follow-up activities in the CRM/practice-management system.
• Coordinate with the administration team regarding appointment availability and client requirements.
• Monitor open leads and ensure each lead has a documented next step.
• Complete scheduled outbound calling activities at least three times per week.
• Maintain the social media content calendar.
• Schedule approved posts across relevant platforms.
• Write or refine basic captions based on approved messaging and brand guidelines.
• Monitor comments, direct messages, and social media enquiries.
• Respond to general enquiries or transfer clinical and sensitive questions to the appropriate team member.
• Engage appropriately with followers, community organisations, referral partners, and prospective clients.
• Support simple lead-generation campaigns, educational content, service promotions, and appointment reminders.
• Track which social media enquiries convert into appointments.
• Prepare basic reports covering reach, engagement, enquiries, leads, and bookings.
• Recommend practical ways to improve content performance and lead conversion.
• Ensure posts and responses protect client privacy and comply with healthcare advertising requirements.

Skills

Lead generation

Appointment setting

Social media coordination

Digital marketing

Customer service

Content planning

Data entry

English proficiency

Tools

Meta Business Suite

Canva

Buffer

Hootsuite

Later

CRM / practice-management system

Job description

PeopleGIG is seeking a proactive Lead Generation & Social Media Coordinator to support client acquisition and online engagement. You will manage inbound and outbound leads, convert qualified enquiries into appointments, and coordinate social media activity.

This role requires strong English, experience with CRM systems, and comfort with data reporting; you will schedule posts, monitor messages, engage with prospects, and help optimize content to improve lead conversion.