Lead, Financial Crime & Compliance Training & Quality

Concentrix

Makati

On-site

PHP 1,800,000 - 2,800,000

Full time

46 hours ago

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Job summary

Concentrix is seeking an Associate Director of Operations Support to establish and scale the FC&C Center of Excellence. The role focuses on standardizing training, certification, and quality assurance practices to develop a skilled workforce for advanced FC&C services, including KYC and AML.

Collaboration with account leaders and the COE Director will shape capability and growth strategies across FC&C accounts.

Qualifications

Experience designing and delivering training programs in a corporate setting.
Proven ability to lead capability development across multiple client accounts.
Strong stakeholder management and governance of quality standards.

Responsibilities

Design, implement, and maintain a standardized FC&C Training Playbook across client accounts.
Develop a scalable capability-building framework for progression from entry-level to advanced FC&C.
Lead internal trainer capability and certification readiness programs for sustained in-house delivery.
Own a standardized FC&C Certification Program aligned with client, regulatory, and audit expectations.
Establish and govern a single FC&C quality assurance framework and evidence standard across accounts.
Conduct on-site and virtual assessments to understand service maturity and readiness for expansion.
Partner with FC&C COE Director to identify growth opportunities and client-facing capability proposals.
Promote best practices and knowledge sharing across the FC&C organization.