Lead Conversion & Inbound Scheduling Specialist (Aesthetics / Plastic Surgery) | Permanent WFH

BizForce; Metro Manila; Remote; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Permanent Work From Home

Leave Credits

Annual Bonus

Weekly Paychecks

Exclusive Specialized Training

Job summary

BizForce is seeking a highly motivated Lead Conversion & Inbound Scheduling Specialist to handle inbound calls, texts, and web inquiries for medical aesthetics, med spa, or plastic surgery practices.

The role focuses on converting qualified prospects into scheduled consultations, while providing accurate service information, handling objections, and maintaining strict patient confidentiality in a fast-paced environment.

Qualifications

• Excellent English communication skills, both verbal and written.
• Strong phone presence and interpersonal communication.
• At least 1 year in inbound sales, lead conversion, or appointment setting.
• Experience using EMR/EHR/CRM or scheduling software.
• Proven ability to convert inbound inquiries into appointments.
• Strong listening, discovery, objection-handling, and closing skills.
• Comfort discussing pricing and closing conversations with prospects.
• Effectively following up and managing time in a fast-paced environment.

Responsibilities

• Respond promptly to inbound calls, texts, and web inquiries.
• Engage prospects, build rapport, and establish trust quickly.
• Understand patient goals and preferred services.
• Provide information on services, consultations, and next steps.
• Identify qualified leads and recommend consultations or appointments.
• Convert inquiries into scheduled appointments and consultations.
• Guide prospects through scheduling and confirm details.
• Handle pricing and timing objections with tact.
• Follow up with non-scheduling leads to maximize conversions.
• Document calls, leads, and appointments in CRM/EMR accurately.
• Coordinate with front-office and clinical teams as needed.
• Deliver exceptional patient experience reflecting brand standards.
• Meet or exceed lead conversion and appointment-setting targets.
• Maintain confidentiality following HIPAA requirements.

Skills

Excellent English

Phone presence

Inbound sales

Lead conversion

Appointment setting

CRM usage

HIPAA awareness

Time management

Tools

EMR/EHR systems

CRM software

Practice management software

Job description

• Dermatology

We are seeking a highly motivated, sales-driven Lead Conversion & Inbound Scheduling Specialist to join medical aesthetics, med spa, or plastic surgery practice.

This role is responsible for managing inbound calls, texts, web inquiries, and other prospective patient leads, with the primary goal of converting qualified prospects into scheduled consultations and appointments.

The ideal candidate is confident, personable, responsive, and persuasive, with exceptional communication skills and a strong understanding of the sales process. This is not simply a call-answering or scheduling role — success will be measured by the ability to build rapport, address concerns, overcome objections, follow up effectively, and consistently turn inbound leads into booked appointments.

Key Responsibilities

• Respond promptly and professionally to inbound calls, text messages, web leads, and other prospective patient inquiries.
• Engage prospective patients and quickly establish trust and rapport.
• Understand each patient's aesthetic goals, concerns, preferences, and desired services.
• Provide accurate information about services, consultations, procedures, and next steps using approved practice guidelines.
• Identify qualified leads and recommend the appropriate consultation or appointment.
• Confidently convert inbound inquiries into scheduled appointments and consultations.
• Guide prospective patients through the scheduling process and ensure they understand appointment details and next steps.
• Handle objections related to pricing, timing, availability, procedures, and patient hesitation.
• Use effective sales and closing techniques to move interested prospects toward booking.
• Follow up consistently with leads who do not schedule during the initial interaction.
• Maintain organized and timely follow-up activities to maximize conversion opportunities.
• Accurately document calls, messages, lead information, conversations, appointment details, and follow-up activities in the CRM, EMR, or practice management system.
• Coordinate with front-office, clinical, and provider teams when necessary.
• Deliver a polished and exceptional patient experience that reflects the practice's brand and standards.
• Meet or exceed established lead conversion, appointment-setting, and follow-up targets.
• Maintain patient confidentiality and comply with HIPAA and applicable privacy regulations.

Qualifications

• Excellent English communication skills, both verbal and written.
• Exceptional phone presence and interpersonal communication skills.
• Confident, professional, personable, and persuasive communication style.
• At least 1 year of experience in inbound sales, lead conversion, appointment setting, call center, customer service, or a similar role preferred.
• Previous experience using an EMR, EHR, CRM, medical scheduling system, or practice management software required.
• Demonstrated ability to convert inbound inquiries into appointments, consultations, or sales.
• Strong active listening, discovery, objection-handling, and closing skills.
• Comfortable discussing pricing and other common concerns with prospective patients.
• Comfortable confidently asking for the appointment and closing the conversation.
• Strong follow-up, organization, and time-management skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong attention to detail and accurate data-entry skills.
• Ability to learn and navigate multiple software platforms.
• Understanding of patient confidentiality and HIPAA requirements.
• Preferred Specialties Handled:
  • Medical aesthetics
  • Med spa
  • Plastic surgery
  • Cosmetic surgery
  • Dermatology
  • Aesthetic medicine
  • Cosmetic dentistry
  • Hair restoration
• Amenable to work during US hours
• Must be willing to undergo a background check as part of the hiring process.

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.