Patient Service Representative ( Patient Care Coordinator | High-Volume Call Handling, Patient Scheduling, EMR Documentation | Modernizing Medicine (EMA), Google Workspace | Remote)

Goodwork; Philippines; Remote; PHP 617,000 - 729,000; Full time

Benefits offered by this job

Work from home

Competitive compensation with periodic

Growth opportunities

Job summary

Goodwork is seeking a remote Patient Service Representative to handle live scheduling calls and be the first voice patients hear. You will manage calls, schedule appointments in our EMR, verify insurance, and coordinate referrals across two offices.

Expect 60-120 daily calls and future growth to online bookings and referrals. The ideal candidate has 3-5 years in healthcare administration, a warm phone presence, and clear communication.

Qualifications

• 3-5 years of healthcare administration experience.
• Excellent on-phone communication with clear and patient-centered approach.
• Strong attention to detail when documenting patient information and verifying insurance.

Responsibilities

• Handle incoming calls and scheduling in the EMR system.
• Verify insurance eligibility and discuss in-network vs self-pay options.
• Coordinate referrals and manage patient communications via HIPAA-compliant channels.
• Assist with billing questions and processing phone payments on outstanding balances.

Skills

English proficiency

Phone etiquette

Detail orientation

Organized

Punctual and reliable

Team orientation

Tools

Klara

EMA (Modernizing Medicine)

RingCentral

Google Workspace

Job description

We're a locally owned, physician-led dermatology practice in the United States, with care always led by board-certified dermatologists. Our mission: excellent patient care.

We offer medical dermatology (skin cancer screenings, acne, eczema, rashes, and more), cosmetic dermatology (non-invasive treatments for natural, healthy skin), and care for every age, from pediatric to senior — across two clinic locations.

We serve the greater St. Louis, Missouri community: families and individuals at our main office in Des Peres, MO, and a more rural patient base at our satellite clinic in Sullivan, a small town about an hour outside the city, where we're on-site about twice a month.

We started with three full-time physicians and are growing to six providers as three more join us this year. Revenue has grown alongside that expansion, and every physician on our team has been recognized as a Castle Connolly Top Doctor by their peers nationally.

OUR COMPANY VALUES

guide our team and shape our culture:

• Ease of Care : Even on our busiest days, patients get one-on-one attention and never feel rushed — more like a medical home than a medical clinic.
• Access to Care : When a patient calls, we answer — short wait times, no unanswered calls, because a missed call often means a lost patient.
• Great Culture : New staff often tell us how different this place feels from other practices — that morale carries through to every patient interaction.

We're an in-person practice with a remote support team. Our team includes one Office Manager , one Assistant Manager , three Owner-Physicians , and two remote Virtual Assistants — with additional in-office staff, including Schedulers and Medical Assistants , providing further support. We're headquartered in Des Peres, Missouri, with a satellite clinic in Sullivan.

Our team moves fast, but always with each other's support — leaning on one another when call volume spikes, and growing together as the practice expands, with people stepping into trainer and lead roles along the way.

About the Company

We're a locally owned, physician-led dermatology practice in the United States, with care always led by board-certified dermatologists. Our mission: excellent patient care.

We offer medical dermatology (skin cancer screenings, acne, eczema, rashes, and more), cosmetic dermatology (non-invasive treatments for natural, healthy skin), and care for every age, from pediatric to senior — across two clinic locations.

We serve the greater St. Louis, Missouri community: families and individuals at our main office in Des Peres, MO, and a more rural patient base at our satellite clinic in Sullivan, a small town about an hour outside the city, where we're on-site about twice a month.

We started with three full-time physicians and are growing to six providers as three more join us this year. Revenue has grown alongside that expansion, and every physician on our team has been recognized as a Castle Connolly Top Doctor by their peers nationally.

We're an in-person practice with a remote support team. Our team includes one Office Manager , one Assistant Manager , three Owner-Physicians , and two remote Virtual Assistants — with additional in-office staff, including Schedulers and Medical Assistants , providing further support. We're headquartered in Des Peres, Missouri, with a satellite clinic in Sullivan.

Our team moves fast, but always with each other's support — leaning on one another when call volume spikes, and growing together as the practice expands, with people stepping into trainer and lead roles along the way.

About the Role

We're looking for a remote Patient Service Representative to manage live patient scheduling calls and serve as the first voice patients hear when they reach our practice.

You’ll handle incoming calls, schedule appointments in our EMR system, verify insurance eligibility, and coordinate referrals across our two office locations. We field 60-120 calls a day, and this role exists to relieve pressure on our scheduling team during that volume - your job is to catch patients on the first try so none of them leave a voicemail and move on to the next office.

As you grow into the role, your responsibilities will expand to include processing online bookings and managing referrals from outside providers.

Our IDEAL CANDIDATE

brings 3-5 years of healthcare administration experience - though we'd rather hire for attitude and coachability than a longer resume. You have a natural warmth on the phone that puts patients at ease, and you communicate clearly enough that patients feel understood the first time, without repeating themselves. You notice what needs attention before anyone points it out, and you ask when something isn't clear. More than anything, you make people feel like they're not carrying it alone - you lean on your team, you let them lean on you, and you're looking for a place to grow, not just pass through.

Performance Metrics

Your performance will be measured by call volume handled, customer service quality, consistent attendance, and your ability to seek clarification proactively when needed.

Reporting Structure

You’ll work closely with two other Schedulers. This position reports directly to the Office Manager and Assistant Manager.

You’ll be doing things like:

• Inbound Call Handling & Scheduling : answering a high volume of calls daily; scheduling and updating appointments and patient demographics in our EMR system; taking messages and directing inquiries; escalating medical questions to the Medical Assistant
• Insurance Verification & Referrals : verifying insurance eligibility and coverage; discussing self-pay or in-network options when a patient isn't covered; confirming referrals are in place before appointments; directing patients to their primary care provider when a referral is missing
• Patient Communication & Records : directing patients to call our office rather than use our patient portal; communicating with patients via Klara, our HIPAA-compliant texting platform, including requesting insurance card photos when needed; emailing internal staff as needed; delivering a warm, professional first impression in every interaction
• Billing & Payments : answering billing questions and processing phone payments on outstanding balances

Skills & Qualifications

• 3-5 years of experience in roles like Patient Service Representative , Patient Care Coordinator , Medical Assistant , or similar
• Proficient in English with a neutral North American accent - important for our rural patient base
• Comfortable typing accurately while on the phone with patients
• Strong attention to detail, especially when documenting patient information and verifying insurance
• Proactive - follows up without being remindedOrganized - spots issues before they become problems
• Excellent phone-side manner - validates patient concerns and guides them through scheduling with warmth
• Takes feedback well and adjusts quickly
• Punctual and reliable

Bonus if you also have:

• Experience with the American healthcare system
• Familiarity with EMR systems
• Experience using HIPAA-compliant communication platforms
• Familiarity with our tools: Modernizing Medicine (EMA), Klara, RingCentral, Google Workspace (Gmail, Google Drive, Google Meet)

Position Details

Working Hours: 8:00 AM - 4:00 PM CT (Central Time), with an early close at 3:30 PM on Fridays. Adjusts with Daylight Saving Time.

Employment Type: Full-time (40 hours/week), Exclusivity Preferred

Education: No formal education required; relevant work experience in healthcare administration and demonstrated communication skills are what matter here.

Level: Intermediate (3-5 years of relevant work experience)

Compensation: ~USD $877-1,036 (55K-65K PHP) per month, based on experience. Structured as a Consultant Agreement (independent contractor), meaning you'll be responsible for your own taxes, benefits, and insurance.

Benefits of working with us

• Work directly with a forward-thinking American physician-owned dermatology practice, recognized nationally for clinical excellence
• Work from the comfort of your home
• Join a team of talented, supportive colleagues
• Earn competitive compensation, with a tiered structure and frequent performance reviews
• Enjoy real work-life balance: 8 hours a day, 5 days a week
• Access growth opportunities, including pathways to trainer or lead roles as the practice scales
• Build a direct connection with leadership through weekly 1:1 check-ins