Lead, Client Care

MaidProvider.ph; Pasay; Vor Ort; PHP 446.000 - 781.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Zusammenfassung

MaidProvider.ph in Pasay, Metro Manila, is seeking a hands-on Lead, Client Care who brings calm, clarity, and ownership to every family interaction. You’ll lead the team, ensure timely responses, clear next steps, and consistent post-placement support.

The role rewards leadership and a results‑driven mindset, with a base salary of ₱40,000–₱70,000 monthly plus a performance bonus, and the chance to shape how we deliver care across our client network.

Qualifikationen

• Experience in client care or customer service with leadership experience.
• Clear communication and ability to stay composed under pressure.
• Proven track record of following through on commitments.

Aufgaben

• Lead and coach the Client Care team to improve response times and satisfaction.
• Own escalations and guide sensitive conversations with empathy.
• Keep every open case moving with clear ownership and next steps.
• Coordinate with Recruitment, HR, and Operations to resolve placement concerns.
• Use client feedback and data to address recurring problems.
• Leverage technology and AI to deliver faster service.

Kenntnisse

Leadership

Client care

Escalation management

Communication

Problem solving

Team coaching

Jobbeschreibung

₱40,000–₱70,000 monthly base, depending on experience, plus performance bonus

Build trust. Solve problems. Close the loop.

We’re looking for a hands‑on lead who brings calm, clarity, and ownership to client care. You’ll lead the team and ensure every family receives a timely response, a clear next step, and consistent support after placement.

What you’ll own

• Lead and coach the Client Care team to improve response times, resolution, and client satisfaction.
• Own escalations and guide sensitive conversations with empathy and sound judgment.
• Keep every open case moving—with a clear owner, next action, and follow‑up.
• Partner with Recruitment, HR, and Operations to resolve placement concerns and coordinate replacements.
• Use client feedback and case data to address recurring problems.
• Use technology and AI to deliver faster, more thoughtful service.

What you bring

Experience in client care or customer service, with a track record of leading or coaching others. You communicate clearly, stay composed under pressure, and follow through on commitments.

You listen carefully, make fair decisions, and earn trust through action.