Lead Business Analyst - Zendesk & Web Solutions

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a Business Analyst Lead to guide business analysis for complex Zendesk implementations and custom development across web and app platforms.

The role requires strong process understanding, requirements elicitation, and data analysis to ensure project success. You will lead a team of Business Analysts, facilitate stakeholder workshops, and drive continuous improvement in BA methodologies while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years preferred in solution architecture or similar technical leadership role within relevant domain.

Responsibilities

• Lead and manage business analysis activities for complex projects.
• Elicit, analyze, and document business requirements; write user stories and acceptance criteria.
• Develop and maintain business process models and documentation.
• Conduct data analysis and prepare reports for decision making.
• Mentor and lead a team of Business Analysts; conduct performance feedback.

Skills

Leadership

Analytical thinking

Adaptability

Collaboration

Continuous learning

Education

Bachelors in CS/IT/Engineering

Tools

Zendesk

Salesforce

Genesys

Job description

Concentrix CVG Philippines, Inc. is seeking a Business Analyst Lead to guide business analysis for complex Zendesk implementations and custom development across web and app platforms.

The role requires strong process understanding, requirements elicitation, and data analysis to ensure project success. You will lead a team of Business Analysts, facilitate stakeholder workshops, and drive continuous improvement in BA methodologies while collaborating with cross-functional teams.