CX Solutions Lead — Zendesk & Process Innovation

Beepo Inc.; Angeles; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive rewards

Employee referral program

Work life balance

Job summary

Beepo Inc. in Angeles City is seeking a CX Solutions Specialist to lead client-facing initiatives within a dynamic hybrid environment, focusing on Zendesk-driven workflows and customer experience improvements.

You will partner with Australia and New Zealand brands, map processes, run discovery workshops, configure Zendesk, and translate business goals into practical solutions for frontline agents.

Qualifications

• Minimum 3+ years in contact centre leadership, consulting, or a core role in support of contact centre operations.
• Experience with Zendesk as an admin, power user, or operational lead (required).
• Excellent communication and presentation skills for technical and non-technical audiences.
• Strong stakeholder management and ability to influence decision making.
• Ability to translate business requirements into practical solutions.

Responsibilities

• Bring your contact centre experience to partner with clients and understand their strategy, define business goals and how to leverage Zendesk (and other systems) to enable them.
• Facilitate product training, workshops, demonstrations and presentations for a range of stakeholders.
• Support implementations and workflow configuration, ensuring projects meet tactical and strategic goals.
• Advise on best practices for scaling support operations and improving customer experience.
• Bring clarity to situations where objectives are intangible or high-level.

Skills

Contact centre leadership

Zendesk admin

Stakeholder management

Communication

Emotional intelligence

Reqs translation

Ambiguity tolerance

Cross-functional collaboration

Workshop facilitation

Presentation skills

Tools

Zendesk

Job description

Beepo Inc. in Angeles City is seeking a CX Solutions Specialist to lead client-facing initiatives within a dynamic hybrid environment, focusing on Zendesk-driven workflows and customer experience improvements.

You will partner with Australia and New Zealand brands, map processes, run discovery workshops, configure Zendesk, and translate business goals into practical solutions for frontline agents.