Lead Application Support Engineer — Cloud & Incident Expert

MainframeMaster; Manila; Hybrid; PHP 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension/Retirement benefits

Job summary

MainframeMaster in Manila seeks a Lead Application Support Engineer to support development teams and manage production issues. The role requires strong troubleshooting skills, experience in mainframe and cloud technologies, and excellent communication abilities.

The successful candidate will ensure application readiness, manage ITIL processes, and collaborate with various teams to enhance performance. A Bachelor's degree or equivalent experience is preferred, alongside a minimum of 10 years in relevant roles.

Qualifications

• Minimum of 10 years of related experience.
• Strong verbal and written communication skills.
• Ability to analyze and translate requirements into technical specifications.

Responsibilities

• Lead resolution of production issues and drive root cause analysis.
• Troubleshoot application and system components.
• Collaborate with teams to resolve application issues.

Skills

ITIL Change, Incident, and Problem Management

Mainframe troubleshooting and support skills

Cloud Technologies (AWS, Azure)

SQL/PLSQL

Cybersecurity best practices

Education

Bachelor's degree or equivalent experience

Tools

Splunk

DynaTrace

Oracle

CA AutoSys

Job description

MainframeMaster in Manila seeks a Lead Application Support Engineer to support development teams and manage production issues. The role requires strong troubleshooting skills, experience in mainframe and cloud technologies, and excellent communication abilities.

The successful candidate will ensure application readiness, manage ITIL processes, and collaborate with various teams to enhance performance. A Bachelor's degree or equivalent experience is preferred, alongside a minimum of 10 years in relevant roles.