Laundry Supervisor

Mandarin Oriental; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Learning & Development

Complimentary stays through MOstay

Health & Wellness programs

Job summary

Mandarin Oriental is seeking a Laundry Supervisor to lead laundry operations at its upcoming luxury hotel in Manila. The role involves overseeing daily operations, ensuring quality standards, and training the laundry team.

With a commitment to service excellence, the Laundry Supervisor will handle linen and uniform management while fostering a positive work environment. This pre-opening position offers opportunities for growth and development in a world-class hospitality setting.

Qualifications

• Minimum of 3–5 years’ experience in laundry operations in a luxury hotel environment.
• Previous supervisory experience is required.
• Strong knowledge of laundry processes, equipment, and fabric care.

Responsibilities

• Oversee daily laundry operations including washing, drying, and distribution.
• Inspect linens and ensure adherence to quality standards.
• Participate in setting up laundry facilities and developing SOPs.

Skills

Leadership

Attention to detail

Time management

Problem-solving

Communication skills

Education

Diploma or Bachelor's degree in Hospitality Management

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5‑star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Laundry Supervisor is responsible for overseeing the daily operations of the laundry department, ensuring efficient processing, high‑quality standards, and timely delivery of all hotel linens, uniforms, and guest laundry.

In a pre‑opening environment, this role is essential in setting up operational procedures, training the laundry team, and ensuring readiness for smooth and efficient laundry operations in alignment with Mandarin Oriental’s legendary service standards.

Key Responsibilities

Laundry Operations

• Supervise daily laundry operations, including washing, drying, ironing, folding, and distribution
• Ensure proper handling of guest laundry, uniforms, and hotel linen
• Monitor workflow and productivity to meet operational timelines and standards
• Ensure timely delivery of clean linen to all departments

Quality Control & Standards

• Inspect linens, uniforms, and guest laundry to ensure cleanliness, quality, and proper finishing
• Ensure adherence to fabric care procedures and handling standards
• Maintain consistency in presentation and cleanliness in line with luxury standards
• Identify and report damaged or worn‑out linen and uniforms

Pre‑Opening Responsibilities

• Participate in setting up laundry facilities, workflows, and systems
• Assist in developing and implementing Standard Operating Procedures (SOPs)
• Support installation and testing of laundry equipment
• Participate in mock operations, training, and simulation exercises
• Assist in establishing linen flow processes and operational readiness

Team Supervision & Training

• Supervise and guide Laundry Attendants, Pressers, and Valet staff
• Assign daily duties and ensure tasks are completed efficiently
• Provide training on laundry processes, equipment usage, and quality standards
• Ensure proper grooming, discipline, and adherence to hotel standards
• Foster teamwork and a positive working environment

Linen & Uniform Management

• Monitor linen inventory levels and usage
• Ensure proper sorting, tracking, and rotation of linens
• Support uniform handling, ensuring proper cleaning and delivery
• Report shortages, damages, or discrepancies

Equipment & Maintenance

• Monitor proper use and maintenance of laundry machinery and equipment
• Report any breakdowns or technical issues to Engineering promptly
• Ensure preventive maintenance schedules are followed
• Maintain a clean and organized laundry facility

Financial Awareness & Control

• Monitor usage of chemicals, utilities, and supplies to minimize waste
• Support cost control initiatives without compromising quality
• Assist in managing operational efficiency to optimize resources

Coordination & Communication

• Coordinate with Housekeeping, Front Office, F&B, and other departments for linen requirements
• Ensure smooth communication regarding urgent laundry requests and operational needs
• Participate in daily briefings and shift handovers
• Provide updates on laundry status and issues

Safety, Hygiene & Compliance

• Ensure compliance with health, hygiene, and safety standards
• Monitor proper handling and storage of chemicals and cleaning agents
• Ensure safe operation of laundry equipment
• Report accidents, hazards, or unsafe conditions immediately

Qualifications & Experience

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 3–5 years’ experience in laundry operations in a hotel environment (luxury preferred)
• Previous supervisory experience required
• Pre‑opening experience is an advantage
• Strong knowledge of laundry processes, equipment, and fabric care
• Good leadership and communication skills
• Attention to detail and quality‑focused mindset
• Leadership and team supervision skills
• Strong organizational and time management skills
• Operational efficiency and problem‑solving ability
• Ability to work in a fast‑paced environment
• Commitment to service excellence

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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