L4-CV DMS-GJ-AHMEDABAD-BACL

bajajauto; Hinoba-an; On-site; PHP 300,000 - 600,000; Full time

Job summary

Bajaj Auto is seeking a field-operations professional to allocate portfolios to vendors, review performance with FOS/TL, and coordinate with agencies for effective case resolutions. The role emphasizes risk mitigation, call planning, and timely billing closures.

Candidates should have 2+ years in financial services or related sectors, with a background in relationship management and field operations. This is an on-site role based in the listed city and requires multitasking and result

Qualifications

• Must have 2+ years of experience in Financial Services/Banking/FMCG/NBFC
• Graduate degree or higher (MBA preferred)
• Experience in relationship management and field risk cases

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability
• Review cases with FOS/TL and assign work by disposition code
• Coordinate with agencies to plan calls for better resolution
• Manage receipts and repo kits auditing
• Close agency billing within 60 days of work completion
• Coordinate with legal for actions against chronic defaulters

Skills

Portfolio allocation

Case review

Agency coordination

Call planning

CRM queries

Education

Any Graduate/PG/MBA

Tools

CRM software

Agency management tools

Job description

Select how often (in days) to receive an alert:

• Responsible for: Allocation of portfolio to vendor


• Location: City


• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC


• Preferred Age: Maximum 30 years


• Qualification: Any Graduate/ P.G/M.B.A.


• Reporting to: Area Manager


• Nature of Role: Individual Performer


• Managing Teams


• Relationship management


• Result oriented


• Multitasking


• Achieving the bucket wise resolution as per the target


• Reducing the flow rate to the next buckets


• Managing the Agencies & monitoring their performance


• Field visit on risk cases & escalation of issue cases after verification


• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.


• Review cases with FOS / TL and work assignment basis the disposition code.


• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.


• Receipt book & Repo kits allocation and auditing periodically


• Agency billing closure within 60 days of the work completed month.


• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.


• Handling collection/repo related customer service issues/escalations.


• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.


• BKT resolution with agency and FOs level need to be tracked & reviewed.


• Flow rates to next BKT needs to be restricted on the location you are handling.


• Remove the non-performing FOs and recruitment the fresh team and train as and when required.


• CRM queries needs to be closed as per the TAT assigned.


• RCU audit queries must be reverted before TAT and implementation of committed action at field level.


• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.


• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.


• HHT not working need to be informed to IT team for need of support.