L3 Systems Engineer (MSP) | Night Shift | ₱60,000 – ₱80,000/month

Goodman Tech BPO OPC; Taguig; Hybrid; PHP 893,000 - 1,562,000; Full time

Benefits offered by this job

Company-provided laptop

Job summary

Goodman Tech BPO OPC is seeking an L3 Systems Engineer for a dedicated offshore seat with a North American managed service provider. You will own escalated tickets and deliver projects across multiple client environments, covering Microsoft 365, servers, backups, networking and security.

This role is for an engineer who can take a ticket or a project from start to finish without hand-holding. In this full-time role based in the Philippines, you will collaborate with North American end users and

Qualifications

• 5+ years in an MSP environment handling tickets and projects across multiple clients.
• Strong Microsoft 365 administration: Exchange Online, licensing, security settings, SharePoint and OneDrive.
• Hands-on migration experience (file server to SharePoint, mailbox/tenant migrations).
• Windows Server, Active Directory and Entra ID administration.
• Hyper-V or VMware virtualization and related backup/DR tooling.

Responsibilities

• Own escalated tickets and deliver projects across multiple client environments from start to finish.
• Work across Microsoft 365, servers, backups, networking and security with minimal hand-holding.
• Maintain clear ticket notes, documentation, and time entries; communicate status to North American stakeholders.

Skills

MSP experience

Microsoft 365 admin

Ticketing & project delivery

Windows Server/AD/Entra ID

Hyper-V/VMware

Azure basics

Tools

Kaseya stack (Datto RMM, VSA)

Datto BCDR

Datto SaaS Protection

Datto EDR

RocketCyber

IT Glue

Autotask

ConnectWise PSA

FortiGate

SonicWall

WatchGuard

Azure VPNs

Job description

Goodman Tech BPO OPC is hiring an L3 Systems Engineer for a dedicated offshore seat with a North American managed service provider. You will own escalated tickets and deliver projects across multiple client environments, covering Microsoft 365, servers, backups, networking and security. This role is for an engineer who can take a ticket or a project from start to finish without hand-holding.

Requirements

• 5+ years in an MSP environment, handling both service tickets and project work across multiple clients

• Strong Microsoft 365 administration: Exchange Online, users and licensing, security settings, SharePoint and OneDrive

• Hands-on migration experience, such as file server to SharePoint, mailbox or tenant migrations

• Windows Server, Active Directory and Entra ID administration

• Hyper-V or VMware virtualization

• Hands-on experience with the Kaseya stack, including:

  • Datto RMM or Kaseya VSA

  • Datto BCDR and Datto SaaS Protection: backup setup, monitoring and restore testing

  • Datto EDR and RocketCyber

  • IT Glue documentation

  • Autotask or ConnectWise PSA

• Firewall configuration and troubleshooting, such as FortiGate, SonicWall or WatchGuard

• Working knowledge of Azure: virtual machines, networking and VPNs

• Clean, accurate ticket notes and time entries, and documentation written as you build

• Neutral English accent, with excellent spoken and written English

• Strong client communication skills. You must be comfortable:

  • speaking directly with North American end users and client stakeholders by phone, Teams and email

  • explaining technical issues in plain language

  • giving clear status updates

  • managing expectations on tickets and projects

Nice to have

• NinjaOne or Huntress

• Intune and Autopilot

• Microsoft or Fortinet certifications

Work setup

• Full time, fixed night shift covering North American business hours

• First month onsite at our BGC, Taguig office, then hybrid (3 days onsite, 2 days remote)

• Company-provided laptop