L2 Service Desk: Enterprise Mobility & Endpoints

Allied Fusion Services, Inc.; Cebu City; On-site; PHP 502,000 - 619,000; Full time

Benefits offered by this job

HMO on day 1

Dependent coverage for HMO

Career growth opportunities

Experience with modern endpoint and Ue

Job summary

Allied Fusion Services, Inc. in Cebu City is seeking an L2 Service Desk Technician focused on Mobile Device Management and Unified Endpoint Management.

You will troubleshoot enrollment, policy deployment, mobile apps, and identity issues while serving as an escalation point for complex incidents. The ideal candidate has 2–4 years in IT support and hands-on MDM/UEM experience across Windows, Android, and iOS, with strong collaboration across IT teams and a commitment to endpoint security and

Qualifications

• 2-4 years of experience in IT Support, Service Desk, Endpoint Management, or Enterprise Mobility Support.
• Minimum 1-2 years hands-on experience supporting an enterprise MDM/UEM platform.
• Working knowledge of Windows, Android, iOS/iPadOS, and macOS (preferred).
• Experience troubleshooting device enrollment, provisioning, policy deployments, and compliance issues.

Responsibilities

• Provide Level 2 support for enterprise-managed devices across Windows, Android, and iOS/iPadOS.
• Troubleshoot device enrollment, registration, provisioning, activation, and management issues.
• Investigate and resolve synchronization, connectivity, and policy deployment failures.
• Support device lifecycle activities: onboarding, replacement, retirement, decommissioning.
• Diagnose and resolve issues related to configuration profiles, compliance policies, security restrictions, and device settings.
• Monitor managed devices for compliance status and remediation requirements.
• Assist in maintaining endpoint security and policy adherence.
• Troubleshoot application installation, deployment, update, licensing, and distribution issues.
• Coordinate with application and infrastructure teams to resolve deployment-related concerns.
• Support authentication and access-related issues involving Microsoft Entra ID (Azure AD), Active Directory, MFA, and Conditional Access.
• Assist with troubleshooting user access, device registration, and identity synchronization concerns.
• Act as escalation point for Level 1 Service Desk teams.
• Manage incidents and service requests within SLAs.
• Maintain documentation and knowledge base articles.
• Ensure timely communication and updates for users and stakeholders.
• Work with L1/L3 teams to resolve complex issues and participate in root cause analyses.

Skills

IT Support experience

MDM/UEM knowledge

Windows, Android, iOS proficiency

Strong troubleshooting

Excellent communication

Tools

MDM/UEM platform experience

Job description

Allied Fusion Services, Inc. in Cebu City is seeking an L2 Service Desk Technician focused on Mobile Device Management and Unified Endpoint Management.

You will troubleshoot enrollment, policy deployment, mobile apps, and identity issues while serving as an escalation point for complex incidents. The ideal candidate has 2–4 years in IT support and hands-on MDM/UEM experience across Windows, Android, and iOS, with strong collaboration across IT teams and a commitment to endpoint security and