L2 App Ops Engineer: Microsoft 365 (Hybrid, Global)

White & Case Global Operations Center Manila

Makati

Hybrid

PHP 600,000 - 1,100,000

Full time

14 days+

Application generator

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Benefits offered by this job

Competitive compensation package

Comprehensive health coverage + Life보험

Retirement plan

Career growth in Cloud, DevOps, and SR

Job summary

White & Case Global Operations Center Manila is seeking an Applications Operations Engineer (Tier 2) to monitor enterprise applications, troubleshoot in 2nd level, manage major incidents, and drive automation for high availability across global operations.

The role requires 2+ years in operations support, familiarity with ITIL, and hands-on use of Dynatrace, Splunk, AppDynamics, and other observability tools. The position is hybrid in Makati with global responsibilities.

Qualifications

Minimum 2 years’ experience in application, service or IT operations support.
Experience supporting business-critical enterprise applications in production environments.
Knowledge of application monitoring, event and incident management, service restoration and ITIL practices.
Hands-on experience with observability tools such as Dynatrace, AppDynamics, Splunk, SolarWinds, Azure Monitor, Datadog or New Relic.

Responsibilities

Monitor service health, perform L2 troubleshooting, and coordinate escalations to technical teams.
Drive service restoration, lead major incident bridges, and manage stakeholder communications.
Conduct operational checks, maintain runbooks, and ensure ITIL compliance across incident and change management.
Analyze system metrics (Dynatrace, Splunk) and identify automation opportunities.
Provide centralized operational support for global offices and support onboarding of new services.