L1 Support Analyst - 24/7 Helpdesk (Onsite, Cebu)

NCR Voyix; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix in Cebu, Philippines, is seeking an L1 Support Analyst to be the first point of contact for customers facing technical issues with NCR Voyix products and services. This onsite role supports a 24x7 environment with rotational shifts, and you will troubleshoot, document incidents, and escalate more complex cases to higher tiers.

The ideal candidate has a Bachelor's degree or equivalent, 1–3 years in technical support, strong English communication, and experience with ticketing tools such

Qualifications

• Bachelor's degree or equivalent work experience.
• 1 to 3 years in Technical Support or Service Desk.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written English communication.
• Familiarity with ticketing tools (ServiceNow, Salesforce, Zendesk).
• Basic knowledge of Windows, networking, and desktop apps.
• Customer-focused with ability to handle multiple priorities.

Responsibilities

• Serve as first point of contact for customers with issues.
• Troubleshoot and resolve basic technical problems related to NCR Voyix products.
• Document incidents and escalate complex cases to higher tiers as needed.

Skills

Troubleshooting

Communication skills

Customer focus

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Salesforce

Zendesk

Job description

NCR Voyix in Cebu, Philippines, is seeking an L1 Support Analyst to be the first point of contact for customers facing technical issues with NCR Voyix products and services. This onsite role supports a 24x7 environment with rotational shifts, and you will troubleshoot, document incidents, and escalate more complex cases to higher tiers.

The ideal candidate has a Bachelor's degree or equivalent, 1–3 years in technical support, strong English communication, and experience with ticketing tools such