L1 Support

NCR Voyix; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix in Cebu, Philippines, is seeking an L1 Support Analyst to be the first point of contact for customers facing technical issues with NCR Voyix products and services. This onsite role supports a 24x7 environment with rotational shifts, and you will troubleshoot, document incidents, and escalate more complex cases to higher tiers.

The ideal candidate has a Bachelor's degree or equivalent, 1–3 years in technical support, strong English communication, and experience with ticketing tools such

Qualifications

• Bachelor's degree or equivalent work experience.
• 1 to 3 years in Technical Support or Service Desk.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written English communication.
• Familiarity with ticketing tools (ServiceNow, Salesforce, Zendesk).
• Basic knowledge of Windows, networking, and desktop apps.
• Customer-focused with ability to handle multiple priorities.

Responsibilities

• Serve as first point of contact for customers with issues.
• Troubleshoot and resolve basic technical problems related to NCR Voyix products.
• Document incidents and escalate complex cases to higher tiers as needed.

Skills

Troubleshooting

Communication skills

Customer focus

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Salesforce

Zendesk

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Location: Cebu, Philippines

Shift: Rotational Shifts (24x7 Support Environment)

Work Mode: -Onsite(5 Days)

Position Summary

The L1 Support Analyst serves as the first point of contact for customers experiencing technical issues related to NCR Voyix products and services. This role is responsible for troubleshooting, resolving basic technical issues, documenting incidents, and escalating complex cases to higher support tiers when necessary.

Required Qualifications

• Bachelor's degree or equivalent work experience.
• 1 to 3 years of experience in a Technical Support, L1 Support Desk, Service Desk, or Customer Support role.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Familiarity with ticketing tools such as ServiceNow, Salesforce, Zendesk, or similar platforms.
• Basic knowledge of Windows operating systems, networking concepts, and desktop applications.
• Customer-focused mindset with the ability to handle multiple priorities.

Preferred Qualifications

• Experience supporting retail, hospitality, restaurant, or banking technology solutions.
• Knowledge of POS systems and payment technologies.
• Exposure to remote troubleshooting tools.
• ITIL Foundation certification is a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.