L1 Service Desk Analyst

Eastvantage Group; Quezon City; Presencial; PHP 240 000 - 360 000; Tempo integral

Resumo da oferta

Eastvantage Group is seeking an L1 Service Desk Analyst to deliver frontline technical support for hardware, software, and network issues. You will respond to user inquiries via phone, email, or the ticketing system and resolve incidents while maintaining high customer satisfaction in a fast-paced environment.

The role requires at least 5 years in IT helpdesk or technical support, strong problem-solving and communication skills, and the ability to work independently in an office setting.

Qualificações

• Minimum 5 years of IT helpdesk/technical support experience.
• Strong problem-solving and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently in an office environment.
• Familiarity with ticketing systems and remote troubleshooting tools.

Responsabilidades

• Provide first-level technical support for hardware, software, and network issues.
• Respond promptly to user inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Log and track all service desk requests accurately.
• Collaborate with higher-level support teams for escalations.
• Share knowledge and best practices with colleagues.

Conhecimentos

Customer support

Troubleshooting

Communication skills

Independent work

Ferramentas

Ticketing system

Remote troubleshooting tools

Descrição da oferta de emprego

Join our team as an L1 Service Desk Analyst and play a vital role in delivering exceptional technical support to our users. We are looking for a detail-oriented professional with five years of experience who can resolve issues efficiently, maintain high customer satisfaction, and thrive in a fast-paced environment.

What You’ll Do:

• Provide first-level technical support for hardware, software, and network issues
• Respond promptly to user inquiries via phone, email, or ticketing system
• Troubleshoot and resolve incidents within defined SLAs
• Log and track all service desk requests accurately
• Collaborate with higher-level support teams for escalations
• Share knowledge and best practices with colleagues

What We’re Looking For:

• Minimum 5 years of experience in IT helpdesk or technical support roles
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work independently in an office environment
• Familiarity with ticketing systems and remote troubleshooting tools