L1 Service Desk Analyst

Eastvantage Group; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Eastvantage Group is hiring an L1 Service Desk Analyst to provide first-line IT support from our Ortigas Center office in the Philippines. You will handle hardware, software, and network issues, respond to users via phone, email, or ticketing system, and resolve incidents within SLAs.

The role requires at least five years of helpdesk or technical support experience, strong communication, and the ability to work independently in an office setting, with familiarity in ticketing tools and remote

Qualifications

• Minimum 5 years of experience in IT helpdesk or technical support roles.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently in an office environment.
• Familiarity with ticketing systems and remote troubleshooting tools.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond promptly to user inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Log and track all service desk requests accurately.
• Collaborate with higher-level support teams for escalations.
• Share knowledge and best practices with colleagues.

Skills

5 years IT helpdesk experience

Excellent communication skills

Tools

Ticketing system

Remote troubleshooting tools

Job description

We're Hiring: L1 Service Desk Analyst!

Join our team as an L1 Service Desk Analyst and play a vital role in delivering exceptional technical support to our users. We are looking for a detail-oriented professional with five years of experience who can resolve issues efficiently, maintain high customer satisfaction, and thrive in a fast-paced environment.

Location: Ortigas Center, Philippines

Work Mode: Work from Office

Role: L1 Service Desk Analyst

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Respond promptly to user inquiries via phone, email, or ticketing system
• Troubleshoot and resolve incidents within defined SLAs
• Log and track all service desk requests accurately
• Collaborate with higher-level support teams for escalations
• Share knowledge and best practices with colleagues

What We're Looking For:

• Minimum 5 years of experience in IT helpdesk or technical support roles
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work independently in an office environment
• Familiarity with ticketing systems and remote troubleshooting tools