Experienced L1 IT Service Desk Analyst

Eastvantage Group; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Eastvantage Group is seeking an L1 Service Desk Analyst to deliver frontline technical support for hardware, software, and network issues. You will respond to user inquiries via phone, email, or the ticketing system and resolve incidents while maintaining high customer satisfaction in a fast-paced environment.

The role requires at least 5 years in IT helpdesk or technical support, strong problem-solving and communication skills, and the ability to work independently in an office setting.

Qualifications

• Minimum 5 years of IT helpdesk/technical support experience.
• Strong problem-solving and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently in an office environment.
• Familiarity with ticketing systems and remote troubleshooting tools.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond promptly to user inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Log and track all service desk requests accurately.
• Collaborate with higher-level support teams for escalations.
• Share knowledge and best practices with colleagues.

Skills

Customer support

Troubleshooting

Communication skills

Independent work

Tools

Ticketing system

Remote troubleshooting tools

Job description

Eastvantage Group is seeking an L1 Service Desk Analyst to deliver frontline technical support for hardware, software, and network issues. You will respond to user inquiries via phone, email, or the ticketing system and resolve incidents while maintaining high customer satisfaction in a fast-paced environment.

The role requires at least 5 years in IT helpdesk or technical support, strong problem-solving and communication skills, and the ability to work independently in an office setting.