Kyriba Treasury Application Support Analyst

Mahindra Satyam; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Growth opportunities

HMO Benefit

Leave credits

Referral rewards

Job summary

Tech Mahindra Philippines is hiring an Kyriba Application Support Analyst to deliver Level 2/3 application support for Kyriba and related integrations. You will monitor health, resolve incidents, and collaborate with ERP, Treasury, Data & Analytics, and IT teams to ensure smooth operations.

The role involves supporting upgrades, maintaining docs, and contributing to continuous improvement. Location is Makati City with a 1-year project-based contract; growth and learning opportunities are

Qualifications

• Bachelor's degree in IT/CS/IS/Engineering or equivalent experience.
• Experience supporting Treasury Management Systems (Kyriba) and ERP platforms such as SAP S/4HANA or SAP ECC.
• Experience with system integrations (API-based, messaging, and file exchanges).
• Troubleshooting end-to-end processes across applications, middleware, networks, vendors, and partners.
• Knowledge of secure file transmission and encryption technologies such as PGP, SSH, certificates, and keys.
• Familiarity with IT governance, SOX, change and access management controls.
• Experience with testing activities including upgrades, patches, and interface changes.
• Ability to assess impact of changes to integration, infra, or platform upgrades.
• Kyriba integration or technical support experience is highly desirable.

Responsibilities

• Provide Level 2/3 application support for Kyriba and integrations, ensuring stability and timely resolution.
• Monitor health, availability, performance, and integration processing to prevent issues.
• Investigate incidents, perform root-cause analysis, and implement preventive measures.
• Coordinate incident management with vendors, banking partners, and cross-functional teams.
• Support upgrades, releases, maintenance, and continuous improvement to reliability.
• Maintain operational documentation, knowledge articles, and support procedures.

Skills

Kyriba

Treasury systems

APIs

Security controls

SOX compliance

Data & Analytics

Azure services

Vendor management

Incident management

CI/CD

Education

Bachelor's degree in IT/CS/IS/Engineering/Finance Tech

Tools

SAP S/4HANA

SAP ECC

Bloomberg

FXall

State Street

Job description

We're Hiring: Kyriba Application Support Analyst

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team
• HMO Benefit
• Leave Credits

Your Day-to-Day

Application Support & Operations

• Provide Level 2 and Level 3 application support for Kyriba and its associated integrations, ensuring operational stability and timely issue resolution.
• Monitor application health, service availability, system performance, and integration processing to proactively identify and address issues.
• Investigate, troubleshoot, and resolve production incidents while conducting comprehensive root cause analysis and implementing preventive measures.
• Coordinate incident management and resolution activities with vendors, banking partners, and cross-functional teams, including ERP, Treasury, Data & Analytics, and Integration teams.
• Support application upgrades, platform releases, system maintenance activities, and continuous enhancements to improve reliability and performance.
• Maintain operational documentation, knowledge articles, support procedures, and service records to support effective service delivery.

Integration Management

• Support, maintain, and enhance integrations between Kyriba and enterprise applications, ensuring reliable and secure information exchange.
• Monitor and support inbound and outbound interfaces, managed file transfers, and batch processing activities.
• Analyze and resolve interface failures, data synchronization issues, and integration-related incidents across interconnected systems.
• Ensure the integrity, accuracy, and availability of treasury-related data flows across multiple business and technology platforms.
• Participate in integration design reviews, testing activities, deployment planning, and post-implementation support.
• Collaborate with Infrastructure, Technology Operations & Foundation (ITOF), Cybersecurity, Architecture, and vendor teams to ensure integration solutions align with enterprise standards and operational requirements.
• Support integrations with external treasury and market data providers, including Bloomberg, FXall, State Street, and other banking or treasury-related platforms.
• Assist in troubleshooting connectivity, file transmission, authentication, and data exchange issues with external partners and financial institutions.

Delivery & Continuous Improvement

• Participate in Agile and SAFe delivery ceremonies, including planning, backlog refinement, sprint execution, and release activities.
• Contribute to requirements analysis, solution design, testing, implementation, and deployment activities for system enhancements and projects.
• Identify and implement automation opportunities to improve operational efficiency, support processes, monitoring capabilities, and treasury workflows.
• Support continuous improvement initiatives by recommending process optimizations, technology enhancements, and service maturity improvements.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Finance Technology, or a related discipline, or equivalent professional experience.
• Experience supporting Treasury Management Systems (preferably Kyriba), ERP platforms such as SAP S/4HANA or SAP ECC, or other business-critical financial applications.
• Demonstrated experience supporting system integrations, including API-based, messaging-based, and file-based data exchanges.
• Experience troubleshooting end-to-end business and technical processes across applications, middleware, networks, vendors, and external partners.
• Understanding of secure file transmission and encryption technologies, including PGP encryption, SSH, digital certificates, public/private key management, and related security controls.
• Familiarity with IT governance, audit controls, SOX compliance requirements, change management processes, access management, and segregation-of-duties principles.
• Experience supporting application testing activities, including upgrades, patches, interface changes, security implementations, and technical enhancements.
• Ability to evaluate and assess the impact of application changes, integration modifications, infrastructure updates, and platform upgrades.
• Previous Kyriba integration or technical support experience is highly desirable.

Preferred Skills

• Knowledge of Kyriba Treasury Management processes, functionality, and system administration.
• Understanding of integrations among Kyriba, SAP ERP platforms, Data & Analytics solutions, Azure services, and Treasury/Cash Management ecosystems.
• Knowledge of external financial platforms, including Bloomberg, FXall, State Street, and other treasury service providers.
• Experience supporting Data & Analytics reporting and financial data integration solutions.
• Experience collaborating with business stakeholders and supporting business-facing applications.
• Knowledge of cybersecurity practices, operational resilience, business continuity, and disaster recovery planning.
• Experience and knowledge on the below skills

DevOps & Release Management

• Release and deployment management
• Source control and version management practices
• Test planning, execution, and validation processes
• Environment management and production release support

Technical Troubleshooting Expertise

• Root Cause Analysis (RCA)
• Application and Integration Monitoring
• Log Analysis and Diagnostic Investigation
• Incident and Problem Management
• Performance Monitoring and Optimization
• Interface and Integration Failure Resolution
• End-to-End Transaction Flow Analysis

Security & Compliance

• Data protection and encryption technologies
• Banking and treasury security controls
• Identity and Access Management (IAM)
• Audit, regulatory, and compliance requirements
• SOX and financial systems governance
• Secure integration and data transmission practices

Professional Competencies

• Stakeholder Management
• Vendor and Third-Party Relationship Management
• Cross-Functional Collaboration
• Communication and Facilitation Skills

Work Setup

Location: Makati City

Shift: Mid Shift

Must be amenable for 1 year Project Based Contract

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.