KYC Team Lead Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Team Leader to oversee daily KYC or Transaction Monitoring delivery, ensuring analysts and QC staff operate efficiently and meet quality and risk standards.

You will coordinate with operations leadership, manage workforce capacity, and drive performance improvements across the team in a regulated environment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business or related field.
• 5+ years of experience in financial crime operations, KYC, Transaction Monitoring or AML functions.
• At least 2 years of experience leading or supervising teams in delivery/operations.

Responsibilities

• Lead day-to-day delivery of assigned KYC or TM workloads.
• Allocate cases and manage priorities to meet delivery targets.
• Monitor productivity, quality outcomes and adherence to SLAs/turnaround times.
• Provide coaching and performance feedback to analysts and QC staff.

Skills

Analytical thinking

Regulatory compliance

Anti-money laundering

Coaching and feedback

Communication skills

Education

Bachelor’s degree in Accounting/Finance/Business

Job description

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level Manager

Job De ion & Summary

The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.

The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.

Delivery & Execution Management

• Lead and manage day-to-day delivery of assigned KYC or TM workloads
• Allocate cases, manage priorities, and balance team capacity against delivery targets
• Monitor productivity, quality outcomes, and adherence to turnaround times
• Identify delivery risks, bottlenecks, or capacity gaps and escalates proactively

People Leadership

• Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
• Conduct regular check-ins, huddles, and performance discussions
• Support onboarding and ramp-up of new team members
• Foster accountability, engagement, and a high-performance team culture

Quality & Risk Oversight

• Reinforce compliance with policies, procedures, and regulatory expectations
• Support quality remediation efforts and reinforce learnings from QC feedback
• Ensure accurate documentation, system usage, and audit readiness

Stakeholder & Operations Support

• Act as first-line escalation point for delivery issues and operational risks
• Provide status updates, metrics, and insights to Operations Managers
• Support implementation of process updates, changes in scope, or client requirements

Required Qualifications & Experience

• Bachelor's degree or college graduate in Accounting, Finance, Business, Economics, or a related field
• Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or related AML functions
• At least 2 years of experience leading or supervising teams in a delivery or operations environment
• Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations
• Experience working in high-volume, regulated, or managed services environments
• Strong analytical and problem-solving skills with the ability to make sound judgment calls
• Strong written and verbal communication skills

Certifications & Training (Advantage)

• CAMS, ICA, or other AML-related certifications
• People management, leadership, or supervisory training
• Lean Six Sigma (Yellow/Green Belt), Agile, or project management training
• PMP or equivalent (advantage, not required)

Required Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support + 35 more

Desired Languages

(If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship No

Government Clearance Required Yes

Job Posting End Date