Mandarin KYC Operations Manager (Davao)

PwC

Philippines

On-site

PHP 1,200,000 - 1,800,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

PwC is seeking a KYC Operations Manager – Mandarin in the Philippines to oversee operational performance, quality, and governance of KYC engagements across Mandarin-speaking jurisdictions. The role leads people, process, risk, and delivery management, acting as a primary contact for clients and internal stakeholders.

The successful candidate will drive operational excellence, manage delivery performance, mitigate risks, and support growth of our multilingual KYC capabilities.

Qualifications

Bachelor’s degree in Accounting, Finance, Business, Economics, or a related field.
Professional proficiency in Mandarin Chinese, including reading/writing/speaking in Traditional Chinese.
Professional fluency in English.
8+ years of experience in KYC, AML, Financial Crime, Compliance Operations, or related financial services functions.
At least 3 years of people leadership or operations management experience.
Proven experience managing KYC operations, client delivery, and performance metrics.
Strong understanding of CDD, EDD, KYC regulatory requirements, and operational controls.
Experience managing quality, governance, and operational risk frameworks.
Strong stakeholder management and client-facing experience.

Responsibilities

Own end-to-end delivery performance across assigned KYC engagements.
Establish operational direction, delivery priorities, and performance expectations.
Monitor productivity, quality, turnaround times, and risk indicators.
Ensure achievement of client service levels and contractual commitments.
Anticipate operational risks and implement mitigation strategies.
Lead, coach, and develop Team Leaders and KYC professionals.
Drive accountability, performance management, and talent development.
Support workforce planning, hiring, onboarding, and succession planning.
Foster a culture of quality, compliance, and continuous improvement.
Act as a key operational contact for internal and external stakeholders.
Engage with Mandarin-speaking stakeholders and support client discussions where required.
Provide operational reporting, performance insights, and recommendations.
Support business reviews, audits, and regulatory examinations.
Drive process optimization and operational efficiency initiatives.
Support implementation of new operating models, controls, and technologies.
Contribute to the expansion of FCU’s Mandarin-speaking delivery capability.
Support transition, onboarding, and scaling of new engagements.

Skills

Mandarin Chinese proficiency

English fluency

KYC/AML knowledge

Leadership/people management

Stakeholder management

Education

Bachelor’s degree in Accounting, Finance, Business, Economics, or related field

Job description

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Job Description & Summary

Role Summary:

The KYC Operations Manager – Mandarin is accountable for the operational performance, quality, scalability, and governance of assigned KYC engagements supporting Mandarin-speaking jurisdictions.

This role provides leadership across people, process, risk, and delivery management while serving as a key point of contact for internal and client stakeholders.

The successful candidate will drive operational excellence, oversee delivery performance, manage risks and escalations, and support the growth of FCU’s multilingual KYC capabilities.

Key Responsibilities

Operational Ownership

Own end-to-end delivery performance across assigned KYC engagements
Establish operational direction, delivery priorities, and performance expectations
Monitor productivity, quality, turnaround times, and risk indicators
Ensure achievement of client service levels and contractual commitments
Anticipate operational risks and implement mitigation strategies

Leadership & People Management

Lead, coach, and develop Team Leaders and KYC professionals
Drive accountability, performance management, and talent development
Support workforce planning, hiring, onboarding, and succession planning
Foster a culture of quality, compliance, and continuous improvement

Governance, Risk & Quality

Ensure compliance with regulatory requirements, internal controls, and client expectations
Oversee quality management frameworks and remediation activities
Drive root cause analysis and implementation of corrective actions
Maintain governance standards, escalation management, and operational discipline

Client & Stakeholder Management

Act as a key operational contact for internal and external stakeholders
Engage with Mandarin-speaking stakeholders and support client discussions where required
Provide operational reporting, performance insights, and recommendations
Support business reviews, audits, and regulatory examinations

Continuous Improvement & Scale

Drive process optimization and operational efficiency initiatives
Support implementation of new operating models, controls, and technologies
Contribute to the expansion of FCU’s Mandarin-speaking delivery capability
Support transition, onboarding, and scaling of new engagements

What We Are Looking For:

Bachelor’s degree in Accounting, Finance, Business, Economics, or a related field
Professional proficiency in Mandarin Chinese, including the ability to read, write, and communicate effectively in Traditional Chinese
Professional fluency in English
8+ years of experience in KYC, AML, Financial Crime, Compliance Operations, or related financial services functions
At least 3 years of people leadership or operations management experience
Proven experience managing KYC operations, client delivery, and performance metrics
Strong understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), KYC regulatory requirements, and operational controls
Experience managing quality, governance, and operational risk frameworks
Strong stakeholder management and client-facing experience

Certifications & Training (Advantage)