AML/KYC SME Manager

PwC; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A leading global professional services firm is seeking a KYC Subject Matter Expert in Makati. The role involves providing expert guidance on KYC policy, ensuring quality outcomes, and engaging with senior stakeholders. Candidates should have a Bachelor's degree in a relevant field and at least two years of experience. Strong knowledge of KYC regulations and excellent communication skills are essential. This position offers opportunities for capability building and advisory involvement.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Minimum of two years of experience in QC, SME, or Compliance roles.
• Strong understanding of global KYC regulations.

Responsibilities

• Provide guidance on KYC policy and regulatory updates.
• Support quality assurance and compliance initiatives.
• Engage with stakeholders and contribute to advisory work.

Skills

KYC policy interpretation

Risk assessment

Communication

Analytical Thinking

Education

Bachelor’s degree in Accounting, Finance, Business, Economics

Tools

Microsoft Excel

Job description

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Overview

The KYC Subject Matter Expert (SME) serves as a trusted authority on KYC policy, regulatory interpretation, and complex case handling. The role provides expert guidance to analysts, quality reviewers, and delivery leads, while also supporting advisory discussions, client queries, and solution design when required. This role combines deep domain expertise, judgment, and influence, operating across delivery, quality, and advisory contexts to ensure consistent and defensible KYC outcomes.

Responsibilities

• Policy & Technical Expertise
  • Act as primary point of contact for KYC policy interpretation, procedural guidance, and regulatory clarifications
  • Review and advise on complex, high-risk, or non-standard KYC cases and client scenarios
  • Interpret regulatory updates and translate them into practical guidance for delivery teams
  • Support policy impact assessments and procedural updates
• Delivery & Quality Enablement
  • Provide expert support to analysts and QC teams on quality findings, escalations, and judgment calls
  • Participate in quality calibrations and alignment discussions to ensure consistent application of standards
  • Support internal quality assurance initiatives and regulatory readiness activities
  • Act as senior escalation point for policy- or risk-related delivery issues
• Advisory & Stakeholder Engagement
  • Support advisory workstreams, client discussions, and solution design related to KYC frameworks and operating models
  • Collaborate with global teams and engagement leads on policy questions, remediation approaches, and regulatory expectations
  • Contribute SME input to proposals, process improvements, and client deliverables where applicable
• Capability Building
  • Facilitate induction, refresher, and targeted training sessions on KYC policies and regulatory developments
  • Support knowledge sharing and continuous capability uplift across delivery and quality teams

Qualifications & Experience

• Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or related field
• Minimum of two (2) years of experience as QC, SME, or Compliance Officer
• Strong working knowledge of global KYC regulations and client-specific policy frameworks
• Experience supporting quality assurance, escalations, or advisory discussions
• Ability to assess complex risk scenarios and exercise sound professional judgment
• Strong written and verbal communication skills, with the ability to engage senior stakeholders
• Intermediate proficiency in Microsoft Excel and other MS Office tools

Certifications (Advantage)

AML- or financial crime–related certifications such as CAMS, ICA, or equivalent are considered an advantage, but not required. Practical experience, sound judgment, and subject matter expertise are prioritized.

Management Level

Manager

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support, plus 35 more.

Travel Requirements

Not Specified

Government Clearance Required

Yes