KYC Service Delivery Lead

GCash; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive compensation and benefits package

Career growth opportunities

Collaborative team environment

Job summary

GCash is looking for an Operations Manager to join their Technology & Operations team in Manila, Philippines. The ideal candidate should possess a graduate degree and 2 to 5 years of experience in operations management. Responsibilities include monitoring KYC performance, overseeing team initiatives, and ensuring compliance with BSP policies. GCash offers an environment for career growth and a competitive compensation package, all while working in the top FinTech company in the country.

Qualifications

• 2 – 5 years of experience in operations management is required.
• Ability to manage multiple initiatives in a fast-paced environment.
• Strong analytical and technological skills necessary.

Responsibilities

• Monitor KYC operations performance to achieve targets.
• Oversee team performance and KYC data requests.
• Ensure compliance with BSP policies and set procedures.
• Drive continuous improvements for stakeholders.

Skills

Operations management

Interpersonal skills

KYC QA experience

Analytical skills

Communication skills

Education

Graduate degree

Job description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who You’ll Be Working With

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You Will Be Responsible For The Following

• Monitors performance in KYC operations to achieve the targets and ensure data quality.
• Oversee team performance in relation with information clean-up, KYC data requests from partners and stakeholders.
• Oversee Aftersales operations, ensure KPI's are met.
• Process adheres to BSP policies and compliance to set procedures.
• Drives continuous improvements in both internal and external stakeholders.

We’re Looking For

• A graduate degree is required.
• 2 – 5 years of experience in operations management.
• Monitors operations excellence and resiliency to manage multiple initiatives.
• Can work in fast-paced, high pressure entrepreneurial environment.
• Team player with excellent interpersonal and communication skills.
• Good command of English is essential. KYC QA experience is a plus.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with highly competitive and flexible compensation and benefits package.