Customer Service Agent (KYC Agent)

Asticom Technology Inc; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Training programmes

Job summary

Asticom Technology Inc is seeking a dedicated KYC Agent in Quezon City to join our onboarding team. This contract role focuses on identity verification, compliance checks, and regulatory adherence to minimize risk.

You will perform due diligence, collect and review documents, maintain accurate records, and engage with customers by phone, email, or chat while meeting daily verification targets in a fast-paced, compliant environment.

Qualifications

• High school diploma or equivalent; certifications in compliance or customer service are advantageous.
• Proven experience in a customer service role, ideally within a call centre or contact centre environment.
• Strong knowledge of Know Your Customer (KYC) requirements and Anti-Money Laundering (AML) regulations is preferred.
• Excellent attention to detail with the ability to accurately verify information and identify discrepancies.
• Proficiency in using customer service software, databases, and management systems.

Responsibilities

• Conduct thorough customer verification and identity checks in accordance with KYC compliance requirements and regulatory standards.
• Collect, review and validate customer documentation and personal information to ensure accuracy and completeness.
• Perform background checks and due diligence on customer accounts whilst maintaining confidentiality and data protection standards.
• Communicate with customers via phone, email, or chat to request additional information and clarify documentation as needed.
• Document all interactions and maintain detailed records of verification processes and findings.
• Identify and elevate suspicious activities, discrepancies or high-risk accounts to appropriate departments and compliance teams.
• Respond professionally to customer queries regarding the verification process and provide assistance throughout onboarding.
• Stay updated on compliance regulations, company policies, and KYC procedures to ensure consistent and accurate application.
• Meet daily and monthly targets for processing customer applications and verification requests.
• Collaborate with team members and other departments to resolve issues and improve customer service delivery.

Skills

KYC knowledge

AML regulations

Attention to detail

Customer service software

Communication skills

Data confidentiality

Team player

Multitasking

Education

High school diploma

Tools

CRM software

Databases

Management systems

Job description

About us

Asticom Technology Inc is a leading customer service solutions provider, committed to delivering exceptional support and service excellence across diverse industries. We pride ourselves on building strong relationships with our clients and providing innovative, technology-driven solutions that enhance customer experience. Our team is dedicated to maintaining the highest standards of professionalism, integrity, and customer satisfaction in everything we do.

About the role

We are seeking a dedicated and detail-oriented Customer Service Agent (KYC Agent) to join our team at Asticom Technology Inc in Quezon City, Metro Manila. This is a contract position that plays a vital role in our customer onboarding and verification processes. As a KYC (Know Your Customer) Agent, you will be responsible for verifying customer identities, conducting compliance checks, and ensuring adherence to regulatory requirements. This position is essential to maintaining our commitment to regulatory compliance and protecting both our company and our customers from potential risks.

Key responsibilities

• Conduct thorough customer verification and identity checks in accordance with KYC compliance requirements and regulatory standards

• Collect, review and validate customer documentation and personal information to ensure accuracy and completeness

• Perform background checks and due diligence on customer accounts whilst maintaining confidentiality and data protection standards

• Communicate with customers via phone, email, or chat to request additional information and clarify documentation as needed

• Document all interactions and maintain detailed records of verification processes and findings

• Identify and elevate suspicious activities, discrepancies or high-risk accounts to appropriate departments and compliance teams

• Respond professionally to customer queries regarding the verification process and provide assistance throughout onboarding

• Stay updated on compliance regulations, company policies, and KYC procedures to ensure consistent and accurate application

• Meet daily and monthly targets for processing customer applications and verification requests

• Collaborate with team members and other departments to resolve issues and improve customer service delivery

What we’re looking for

• High school diploma or equivalent; additional certifications in compliance or customer service are advantageous

• Proven experience in a customer service role, ideally within a call centre or contact centre environment

• Strong knowledge of Know Your Customer (KYC) requirements and Anti-Money Laundering (AML) regulations is preferred

• Excellent attention to detail with the ability to accurately verify information and identify discrepancies

• Proficiency in using customer service software, databases, and management systems

• Strong communication skills, both written and verbal, with the ability to explain complex compliance information clearly

• Ability to handle sensitive customer information with confidentiality and maintain data security standards

• Professional demeanour with patience and empathy when dealing with customer queries and concerns

• Ability to work independently whilst being a collaborative team member in a fast‑paced environment

• Strong organisational skills and ability to manage multiple customer verification tasks simultaneously

• Commitment to meeting performance targets and maintaining high quality standards

• Willingness to learn and adapt to new processes, systems, and regulatory requirements

What we offer

Asticom Technology Inc is committed to providing a supportive and rewarding work environment for our team members. We offer competitive compensation packages, professional development opportunities, and access to training programmes to help you build your career in customer service and compliance. We foster a collaborative culture where your contributions are valued and recognised. Our working environment emphasises teamwork, continuous improvement, and employee wellbeing. We also provide flexibility where possible to support work‑life balance, and we encourage a culture of open communication and support amongst our teams.