KYC Analyst & Customer Support Ops Associate (Hybrid)

Payreto; Makati; Hybrid; PHP 300,000 - 540,000; Part time

Benefits offered by this job

Competitive Salary Packages

Professional Development Opportunities

Hybrid Work Setup

Equipment Provided

Day 1 HMO

Life Insurance

Job summary

Payreto is seeking a Project-Based Operations Associate specializing in KYC and customer support in Metro Manila. You will manage onboarding verifications, manual reviews, and risk assessments using Sumsub and internal CRMs.

The role includes handling inquiries, documenting outcomes, and escalating high-risk cases with clear justifications. The position supports onboarding and ongoing due diligence, with a hybrid work setup and equipment provided.

Qualifications

• Familiarity with KYC/AML concepts from studies or training.
• Strong analytical and investigative mindset for risk assessment.
• Meticulous attention to detail and accurate record-keeping.
• Clear written and verbal communication with stakeholders.

Responsibilities

• Initiate KYC requests and review documents, assessing authenticity and data validity.
• Perform AML screening, identify fraud indicators, and document rationale.
• Support payment-method verification and ownership checks against profiles.
• Document non-standard decisions with justification and maintain audit trails.
• Handle customer inquiries, escalations, and risk-based communications.
• Conduct gameplay/behavioral reviews to detect unusual activity.

Skills

KYC/AML concepts

Analytical thinking

Attention to detail

Communication skills

Tools

Sumsub

CRM systems

Job description

Payreto is seeking a Project-Based Operations Associate specializing in KYC and customer support in Metro Manila. You will manage onboarding verifications, manual reviews, and risk assessments using Sumsub and internal CRMs.

The role includes handling inquiries, documenting outcomes, and escalating high-risk cases with clear justifications. The position supports onboarding and ongoing due diligence, with a hybrid work setup and equipment provided.