Customer Service & KYC Compliance Associate

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for an on-site role in Quezon City. The position emphasizes data gathering, KYC checks, and due diligence within a back-office/Client Services context.

Successful applicants should have at least 6 months of customer service experience and a strong focus on communication, problem solving, and data privacy. The role includes rotation of shifts and a return-to-office setup in Quezon Cyberpark Tower 3.

Qualifications

• Standard Customer Service profile; no domain
• With at least 6 months of working experience

Responsibilities

• Perform detailed data gathering and analyze the gathered data
• Responsible for ensuring KYC checks and completing Enhanced Due Diligence
• Conducting PEPs screening and adverse media checks
• Maintain a customer-first approach in all interactions and provide a positive customer experience
• Communicate clearly and listen effectively to understand user issues before offering solutions

Skills

Customer Service Mindset

Communication Skills

Problem Solving Skills

Data Privacy

Job description

Accenture in the Philippines is seeking a Customer Service Associate for an on-site role in Quezon City. The position emphasizes data gathering, KYC checks, and due diligence within a back-office/Client Services context.

Successful applicants should have at least 6 months of customer service experience and a strong focus on communication, problem solving, and data privacy. The role includes rotation of shifts and a return-to-office setup in Quezon Cyberpark Tower 3.