KYC/AML Operations Team Lead

Accenture; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Accenture in the Philippines seeks a Banking & Wealth Management Operations Lead to guide a client-focused team and ensure risk, compliance, and operational standards are met. You will coach staff, resolve complex requests, and drive process improvements across CRM platforms.

Ideal candidates hold a Bachelor's degree in Business/Finance, with at least 3 years in Banking or Financial Services and 1 year in people leadership. Onsite night shift; joining bonus opportunities available.

Qualifications

• 1+ year of people leadership or supervisory experience.
• Minimum 3 years of experience in Banking, Wealth Management, AML, KYC, Financial Crime, Investments, or Financial Services.
• Knowledge of Salesforce or Client Central is an advantage.
• Strong analytical, communication, and organizational skills.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable working onsite on a night shift schedule.

Responsibilities

• Lead a client-focused operations team supporting banking and wealth management activities.
• Drive adherence to risk, compliance, and operational standards.
• Coach team members to achieve quality, accuracy, and service excellence goals.
• Support the resolution of complex client and advisor requests.
• Collaborate with business partners to identify opportunities for operational improvement.
• Ensure accurate documentation and record management within CRM platforms.
• Monitor team productivity and performance against established metrics.
• Foster a culture of accountability, service excellence, and continuous learning.

Skills

People leadership

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's degree in Business, Finance, Accounting, Banking, or equivalent

Tools

Salesforce

Client Central

Job description

Help deliver exceptional service while ensuring operational discipline in a banking and wealth management setting. This role is ideal for leaders with experience in banking operations, compliance-related functions, AML, KYC, or financial services.

Key Responsibilities

• Lead a client-focused operations team supporting banking and wealth management activities.

• Drive adherence to risk, compliance, and operational standards.

• Coach team members to achieve quality, accuracy, and service excellence goals.

• Support the resolution of complex client and advisor requests.

• Collaborate with business partners to identify opportunities for operational improvement.

• Ensure accurate documentation and record management within CRM platforms.

• Monitor team productivity and performance against established metrics.

• Foster a culture of accountability, service excellence, and continuous learning.

Qualifications

• Bachelor's Degree or higher in Business, Finance, Accounting, Banking, or equivalent.

• At least 1 year of people leadership or supervisory experience.

• Minimum 3 years of experience in Banking, Wealth Management, AML, KYC, Financial Crime, Investments, or Financial Services.

• Knowledge of Salesforce, Client Central, or similar systems is an advantage.

• Strong analytical, communication, and organizational skills.

• Able to manage multiple priorities in a fast-paced environment.

• Comfortable working onsite on a night shift schedule.

Joining Bonus opportunities available.