Knowledge Management Trainer - Drive ServiceNow Adoption

Coforge; Mandaluyong; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Coforge is seeking an experienced Knowledge Management Trainer with strong expertise in ServiceNow Knowledge Management, enterprise training delivery, user enablement, and awareness programs. The role focuses on designing, developing, and delivering KM training, creating learning content, and driving adoption of KM tools across the organization.

You will collaborate with SMEs, Service Delivery Teams, Knowledge Managers, and business stakeholders to improve knowledge sharing, boost self‑service

Qualifications

• Bachelor’s degree in information technology, education, communications, business administration, or knowledge management.
• Master’s degree preferred.
• 4–6 years of experience in knowledge management, learning & development, user enablement, and awareness programs.
• Excellent communication, facilitation, and stakeholder engagement skills.

Responsibilities

• Design, develop, and deliver Knowledge Management training programs for end users, service desk teams, and knowledge authors.
• Create and maintain training materials including guides, SOPs, tutorials, and videos.
• Deliver instructor-led and virtual trainings, onboarding, and refresher sessions.
• Mentor knowledge authors and SMEs on article quality and governance standards.
• Track training effectiveness and adoption metrics, reporting regularly.

Skills

Knowledge Management

Learning & Development

User Enablement

Awareness Programs

Stakeholder Engagement

Education

Bachelor's degree

Master's degree preferred

Tools

ServiceNow Knowledge Management

Job description

Coforge is seeking an experienced Knowledge Management Trainer with strong expertise in ServiceNow Knowledge Management, enterprise training delivery, user enablement, and awareness programs. The role focuses on designing, developing, and delivering KM training, creating learning content, and driving adoption of KM tools across the organization.

You will collaborate with SMEs, Service Delivery Teams, Knowledge Managers, and business stakeholders to improve knowledge sharing, boost self‑service