Knowledge Management Specialist

RELX INC; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

RELX INC in Manila is seeking a Knowledge Management content specialist to support HR knowledge content, SharePoint sites, and AI-enabled experiences. You will manage content lifecycles, metadata, and governance in a corporate environment, collaborating with HR content owners and partners.

You will execute Copilot/test cases, monitor usage and quality data, and advance information architecture and taxonomy under guidance, with a focus on accuracy and auditable processes.

Qualifications

• Experience creating, editing, or maintaining content in a global, corporate environment; HR experience is helpful but not required.
• Working knowledge of SharePoint Online, including pages, libraries, permissions, navigation, and metadata required.
• Understanding of content lifecycle management, findability, and basic information architecture principles.
• Strong writing, editing, proofreading, organization, and attention to detail.
• Comfort learning and testing Copilot, AI agents, Power Automate, and related Microsoft 365 tools, including reviewing automated outputs and identifying when human intervention is required.
• Ability to follow standards, manage assigned work with moderate independence, and communicate clearly with content owners and partners.

Responsibilities

• Complete content updates, page builds, tagging, metadata changes, link checks, and content retirement using established standards and review processes.
• Support site, library, page, navigation, and permissions maintenance in SharePoint.
• Perform content inventories and audits; identify duplication, outdated content, gaps, and ownership issues.
• Execute defined Copilot and agent test cases, document results, and make approved content or configuration adjustments.
• Review agent-generated content recommendations, metadata changes, quality findings, and workflow outputs; validate accuracy and apply established approval and escalation rules before changes are published.
• Help monitor usage and quality data and prepare clear findings for the Senior Knowledge Management Architect and Senior Manager.
• Support intake and coordination with HR content owners and track work through completion.
• Build proficiency in taxonomy, information architecture, Power Automate, content analytics, AI agent configuration, workflow monitoring, and human-in-the-loop review under guidance.

Skills

Content maintenance

Technical writing

Attention to detail

Independent work

Clear communication

Education

Bachelor's degree

Tools

SharePoint Online

Power Automate

Copilot/AI agents

Job description

PHL-RE Shared Services-Manila

Full time

R119251

Provide hands-on operational support for HR knowledge content, SharePoint, and AI-enabled employee experiences while building deeper knowledge architecture and agent-development capability.

Primary Responsibilities:

• Complete content updates, page builds, tagging, metadata changes, link checks, and content retirement using established standards and review processes.

• Support site, library, page, navigation, and permissions maintenance in SharePoint.

• Perform content inventories and audits; identify duplication, outdated content, gaps, and ownership issues.

• Execute defined Copilot and agent test cases, document results, and make approved content or configuration adjustments.

• Review agent-generated content recommendations, metadata changes, quality findings, and workflow outputs; validate accuracy and apply established approval and escalation rules before changes are published.

• Help monitor usage and quality data and prepare clear findings for the Senior Knowledge Management Architect and Senior Manager.

• Support intake and coordination with HR content owners and track work through completion.

• Build proficiency in taxonomy, information architecture, Power Automate, content analytics, AI agent configuration, workflow monitoring, and human-in-the-loop review under guidance.

Required Skills & Experience:

• Experience creating, editing, or maintaining content in a global, corporate environment; HR experience is helpful but not required.

• Working knowledge of SharePoint Online, including pages, libraries, permissions, navigation, and metadata required.

• Understanding of content lifecycle management, findability, and basic information architecture principles.

• Strong writing, editing, proofreading, organization, and attention to detail.

• Comfort learning and testing Copilot, AI agents, Power Automate, and related Microsoft 365 tools, including reviewing automated outputs and identifying when human intervention is required.

• Ability to follow standards, manage assigned work with moderate independence, and communicate clearly with content owners and partners.

Scope:

• Applies established practices and standards to day-to-day work.

• Handles defined content, SharePoint, testing, and tuning assignments with moderate autonomy.

• Escalates architecture, risk, platform, and cross-functional decisions to the Senior Knowledge Management Architect or Senior Manager.

• Develops toward broader architecture ownership and more independent AI configuration and solution design.

Shared Success Measures:

• Bachelor's Degree holder

• HR content is accurate, current, well-structured, and easy to find.

• SharePoint experiences are consistent, maintainable, and aligned with established architecture and governance standards.

• Copilot and agent responses improve in relevance, grounding, completeness, and consistency based on testing and evidence.

• AI-assisted content workflows are appropriately controlled, observable, and auditable, with human review applied based on risk, impact, and confidence.

• Content owners understand their responsibilities and can work effectively with the team’s processes and standards.

• Content and platform issues are identified, prioritized, resolved, and documented.

• Employee feedback and usage evidence are used to guide continuous improvement.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.