T&C Training and Quality Analyst II

RELX INC; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX INC in Manila is seeking a Process Improvement Specialist to drive automation-enabled enhancements across HR operations and service delivery. You will partner with the T&C team, manage projects end-to-end, and prepare data-driven updates for leadership.

Key activities include analyzing DSAT trends, building process stories, and delivering measurable time savings and cost efficiencies through continuous improvement initiatives.

Qualifications

• Bachelor's degree holder with practical experience in process improvement or related roles.
• Experience in process coordination, training, quality assurance, or HR operations.
• Knowledge of automation, Power BI, AI tools, Codex, and continuous improvement methodologies.
• Ability to review processes/data, identify root causes, and propose sustainable solutions.
• Strong presentation and status reporting skills; able to communicate complex concepts clearly.
• Proactive, detail-oriented, and capable of coordinating multiple priorities with stakeholders.

Responsibilities

• Lead process improvement initiatives using automation and data-driven insights.
• Develop solutions to reduce manual effort and improve handling time.
• Use Power BI and AI tools to analyze trends and drive improvements.
• Collaborate with T&C Analyst II and stakeholders through all project phases.
• Maintain project plans, risk logs, and GPTRAC records with regular updates.
• Prepare concise status updates, stories, and business cases showing benefits.

Skills

Process improvement

Project coordination

Training delivery

Quality assurance

Stakeholder management

Data analysis

Communication

Education

Bachelor's Degree

Tools

Power BI

Codex

AI tools

Job description

PHL-RE Shared Services-Manila

Full time

R118270

Accountabilities:

Process Improvement and Project Support

• Continuously review existing processes and identify practical improvement opportunities using automation, Power BI, approved AI tools, Codex, and continuous improvement methodologies.

• Develop and recommend solutions that reduce manual effort, improve handling time, strengthen process quality, and deliver measurable time or cost savings.

• Leverage training, quality, case, DSAT, Innovation Hub, and operational performance data to identify recurring trends, root causes, improvement opportunities, and areas where process changes, automation, training updates, or knowledge enhancements can improve service outcomes.

• Partner with the T&C Analyst II and key stakeholders throughout the project lifecycle, including planning, implementation, testing, launch, handover, and post-launch stabilization support or hypercare.

• Maintain project timelines, action trackers, and GPTRAC records, ensuring milestones, due dates, risks, and dependencies are accurately documented and regularly updated.

• Coordinate project meetings, follow up on agreed actions, escalated potential delays promptly, and maintain project momentum by working with available project members.

• Prepare concise project updates and presentations covering overall status, completed activities, risks or challenges, next steps, and support required from other teams.

• Support the preparation of project storyboards and business cases, including the calculation and documentation of time savings, cost efficiencies, and other measurable benefits.

• Encourage T&C Analysts I to identify and submit process improvement opportunities through the HR Operations Innovation Hub and GPTRAC.

• Monitor improvement submissions, manage initiatives in accordance to Process Innovation Team Ways of Working, provide regular status updates, and ensure all required supporting documentation is maintained throughout the project lifecycle.

Quality, Training, and Knowledge Support

• Review myHR cases that receive requester dissatisfaction (DSAT) ratings each month to identify recurring issues, root causes, and opportunities for process or training improvements.

• Conduct peer reviews of process documents prepared by analysts to ensure that procedures, instructions, and supporting details are accurate, clear, and complete.

• Communicate process changes, project updates, and other important information to the team clearly and promptly.

• Deliver onboarding training for new hires and provide process-specific training or refresher sessions when required.

• Share practical knowledge and guidance with the T&C Analyst II and the broader team on automation, Power BI, approved AI tools, Codex, and continuous improvement methodologies.

• Support the development of the team’s capability to identify, assess, and implement sustainable process improvements.

Stakeholder Management and Collaboration

• Facilitate project progress meetings with key stakeholders every two weeks and provide clear updates on accomplishments, risks, dependencies, and next steps.

• Participate in biweekly M&L meetings and the weekly REPH T&C team huddle.

• Maintain working hours aligned with the T&C team to provide timely support for process-related questions and operational concerns.

• Keep the T&C Calendar updated to provide visibility of planned time off and work schedules.

Qualifications:

• Bachelor's Degree holder

• Practical experience in process improvement, project coordination, training, quality assurance, HR operations, or a related role.

• Working knowledge of automation, Power BI, approved AI tools, Codex, and foundational continuous improvement methodologies.

• Ability to review processes and data, identify root causes, and recommend practical and sustainable solutions.

• Ability to prepare clear presentations, process documents, project storyboards, and status reports.

• Ability to assess and communicate measurable project benefits, including time savings, cost efficiencies, quality improvements, and reduced manual effort.

• Strong planning, organization, stakeholder coordination, and follow-up skills.

• Clear written and verbal communication skills, with the ability to explain processes and technical concepts in a practical and understandable manner.

• Proactive, detail-oriented, and comfortable managing multiple priorities and collaborating with stakeholders across different teams.

• Commitment to continuous learning, innovation, service quality, and team capability development.

• Strong stakeholder management skills with the ability to influence without direct authority.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.