Knowledge Management Lead

eBiZolution Incorporated; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Company events

Flextime

Company Christmas gift

Job summary

eBiZolution Incorporated is seeking a Knowledge Management Lead to identify, collect, analyze, organize and share knowledge across the enterprise. You will promote collaboration, ensure processes are understood, route critical knowledge to the right people, and support the KM culture with coaching and training.

This in-person role emphasizes governance of knowledge systems and secure information flow. Key responsibilities include monitoring engagement metrics, updating KM technologies, and

Qualifications

• Bachelor's degree in Engineering, Sciences, or equivalent.
• 4 to 5 years of relevant experience.
• Experience as technical writer, business analyst, PM or program manager.
• Experience in human resources and organizational learning development is helpful.
• Experience using a knowledge management system for 3+ years.

Responsibilities

• Promoting and encouraging a culture of knowledge sharing and collaborative workflow among departments and project teams.
• Ensuring employees are aware of knowledge management processes and their purpose.
• Ensuring the right knowledge reaches the right people and is promptly applied to business activities.
• Helping capture new knowledge with a knowledge management system.
• Monitoring progress and learning processes by tracking engagement and outcomes.
• Providing coaching, training and support to champion a knowledge management culture.
• Controlling accessibility and flow of knowledge within the organization and to external parties.
• Keeping knowledge technologies up-to-date and ensuring proper use of company tech infrastructure.

Skills

Rapport building

Training material organization

Education

Bachelor's Degree in Engineering, Sciences, or equivalent

Job description

The Knowledge Management Lead will be responsible for identifying, collecting, analyzing, organizing, managing, and sharing knowledge and information in support of business units across the enterprise.

KEY RESPONSIBILITIES

• Promoting and encouraging culture of knowledge sharing and collaborative workflow among department and project teams.

• Ensuring that employees are sure of the knowledge management processes, including the purpose of doing so.

• Making sure that the right knowledge goes to the right people, and that this information is promptly applied to business activities.

• Helping capture new knowledge with the use of a knowledge management system

• Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics.

• Providing relevant coaching, training and support to champion a knowledge management culture

• Controlling the accessibility and flow of knowledge within the organization and to external parties

• Ensure that knowledge technologies are up-to-date and working according to function, as well as ensuring that employees are not misusing company technology infrastructure.

SKILLS REQUIRED

• Able to establish good rapport with different teams and department to foster a collaborative environment

• Able to organize training material or knowledge related to company processes such product knowledge, transaction and workflow processes, subject matter expert processes, etc.

QUALIFICATIONS

• Bachelor's Degree in Engineering, Sciences, or any of its equivalent

• 4 to 5 years experience related to the job

• Experience as technical writer, business analyst, project manager or program manager

• Experience in human resources and organizational and learning development is helpful.

• Experience in the use of knowledge management system of no less than 3 years.

Work-from-home option is not offered for this position.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift

• Company events

• Flextime

• Health insurance

Work Location: In person