Knowledge Analyst_EN_HTL(MJ002121)

Trip.com; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

Trip.com is looking for a Knowledge Analyst in Manila to develop and maintain operational reports and KPIs. The ideal candidate will have a Bachelor’s degree in Management or related fields, and at least 1 year of experience as a Data Analyst.

Responsibilities include partnering with business teams for data insights and presenting findings to various stakeholders. Excellent English communication skills and knowledge of data visualization tools like Excel and Tableau are required.

Qualifications

• At least 1 year of experience as a Data Analyst; customer care centers or travel industry experience preferred.
• Excellent verbal and written English communication skills; Mandarin proficiency is an advantage.
• Strong analytical and statistical skills with the ability to derive business insights from data.

Responsibilities

• Develop and maintain operational reports and KPIs for the business department.
• Partner with business teams to understand operational needs and convert them into data insights.
• Present data findings clearly for decision-making across multiple stakeholders.

Skills

Data analysis

SQL

Data visualization tools

English communication

Analytical reasoning

Education

Bachelor’s degree in Management, Communications, Business Analytics, or relevant field

Tools

Excel

Tableau

Job description

Regular Manila International business Operational support

Update 2026-06-16

Job Description

Knowledge Analyst

About Us

Trip.com Group Limited (Nasdaq: TCOM) is a leading one‑stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost‑effective bookings for travel products and services, through aggregation of comprehensive travel‑related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers.

Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Key Responsibilities

• Develop, maintain, and monitor regular operational reports and key performance indicators (KPIs) for the business department.
• Partner with business teams to understand operational needs and convert them into data analysis, dashboards, and insights.
• Build and continuously improve metrics and analytical frameworks to support management in evaluating business performance and identifying action points.
• Present data findings in a clear, meaningful, and compelling manner for decision‑making across multiple stakeholders.
• Conduct ad‑hoc analysis and reporting tasks assigned by the line manager.
• Demonstrate the ability to adapt quickly, prioritize effectively, and take ownership in a dynamic, fast‑paced environment.
• Provide support for special projects and cross‑functional initiatives, as assigned.

Job Requirements

• Bachelor’s degree in Management, Communications, Business Analytics, or any relevant field.
• At least 1 year of experience as a Data Analyst; experience in customer care centers or the travel industry is preferred.
• Excellent verbal and written English communication skills; Mandarin proficiency is an advantage.
• Strong analytical and statistical skills, with the ability to derive business insights from data.
• Understanding and working experience with SQL is a plus.
• Proficient in data visualization tools (Excel, Tableau, or similar platforms).
• Ability to communicate complex analytical results clearly and confidently to stakeholders at all levels.
• Exceptional organizational skills, attention to detail, and analytical reasoning.
• Willingness to assist with ad‑hoc tasks and projects as needed.