Key Accounts Strategist - Supermarkets

Maya; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Maya is seeking an experienced Key Accounts Associate to manage and strengthen relationships with major supermarket accounts. The role emphasizes growth, strategic outreach, and collaboration with cross-functional teams to tailor value propositions for merchants.

You will drive new business opportunities, analyze market trends, and leverage CRM tools to monitor performance and engagement across accounts. A willingness to travel is expected to expand Maya's market presence.

Qualifications

• Strong relationship management and customer service skills with the ability to build trust at all levels.
• Excellent communication and negotiation skills with the ability to present and demonstrate to merchants.
• Analytical skills to assess market trends and identify opportunities.
• Proficiency in CRM software with experience tracking client interactions and sales performance.
• Willingness to travel and do field work as needed.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience and understanding of fintech and supermarket industries is preferred but not required.

Responsibilities

• Manage and maintain existing relationships with key accounts in the supermarket segment to ensure customer satisfaction and retention.
• Identify and target potential merchants in the key segment to drive new business opportunities.
• Develop and implement strategies to drive growth and achieve sales targets.
• Collaborate with cross-functional teams to identify opportunities for new business, create compelling value propositions tailored to merchants, and improve overall customer engagement.
• Analyze market trends and competitor activity to stay ahead of the competition.
• Identify and capitalize on opportunities to upsell and cross-sell financial services and products.
• Drive customer success and satisfaction through proactive communication, issue resolution, and feedback.
• Utilize CRM software to track customer interactions, sales performance, and account activity.
• Travel to key accounts and attend merchant events as needed to build relationships and expand our presence in the market.
• Develop and maintain in-depth knowledge of fintech solutions in the supermarket industry.

Skills

Relationship management

Customer service

Negotiation

CRM software

Travel/field work

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Job description

Maya is seeking an experienced Key Accounts Associate to manage and strengthen relationships with major supermarket accounts. The role emphasizes growth, strategic outreach, and collaboration with cross-functional teams to tailor value propositions for merchants.

You will drive new business opportunities, analyze market trends, and leverage CRM tools to monitor performance and engagement across accounts. A willingness to travel is expected to expand Maya's market presence.