Kapamilya Digital Support Specialist (CSR)

ABS-CBN Corporation; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

ABS-CBN Corporation's iCONN subsidiary seeks a Kapamilya Digital Support Specialist to join our call center team in Quezon City, Metro Manila. This full-time role offers hands-on experience, growth, and a collaborative work environment focused on delivering exceptional customer service.

You'll handle inquiries, troubleshoot issues, and maintain up-to-date product knowledge while adhering to company policies. On-site work at the ABS-CBN Compound is required.

Qualifications

• At least a Senior High School graduate or 2nd Year College level (old curriculum)
• Proficient in using digital technologies, including but not limited to application-based services and various social media platforms
• Strong customer service orientation
• Willing to work on cyclical shifts, holidays, and in a fast-paced environment
• Ability to use desktop computer systems with a typing speed of at least 40 words per minute
• Excellent oral and written communication skills
• Must be amenable to work onsite at the ABS-CBN Compound, Quezon City

Responsibilities

• Handle and respond to customer inquiries, concerns, and requests in a professional and empathetic manner
• Troubleshoot and resolve customer issues promptly and effectively
• Maintain a high level of product knowledge to provide accurate and relevant information to customers
• Document customer interactions and update customer records accordingly
• Adhere to company policies and procedures to ensure a consistent and positive customer experience
• Collaborate with cross-functional teams to identify and implement process improvements

Skills

Customer service orientation

Typing speed 40 wpm

Oral and written communication

Digital technologies proficiency

Education

Senior High School graduate

2nd Year College

Job description

About the role

iCONN, an ABS-CBN subsidiary, is looking for enthusiastic and customer-focused individuals to join our dynamic call center team in Quezon City, Metro Manila.

As a Kapamilya Digital Support Specialist, you will play a key role in delivering exceptional customer service and support to our valued clients. This full‑time opportunity offers hands‑on experience, career growth, and the chance to thrive in a supportive and collaborative work environment.

What you’ll be doing

• Handle and respond to customer inquiries, concerns, and requests in a professional and empathetic manner
• Troubleshoot and resolve customer issues promptly and effectively
• Maintain a high level of product knowledge to provide accurate and relevant information to customers
• Document customer interactions and update customer records accordingly
• Adhere to company policies and procedures to ensure a consistent and positive customer experience
• Collaborate with cross-functional teams to identify and implement process improvements

What we’re looking for

• At least a Senior High School graduate or 2nd Year College level (old curriculum)
• Proficient in using digital technologies, including but not limited to application-based services and various social media platforms
• Strong customer service orientation
• Willing to work on cyclical shifts, holidays, and in a fast‑paced environment
• Ability to use desktop computer systems with a typing speed of at least 40 words per minute
• Excellent oral and written communication skills
• Must be amenable to work onsite at the ABS-CBN Compound, Quezon City