Junior Technical Writer - AI Help Center & Release Notes

SafetyCulture; Manila; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Mitti by SafetyCulture is hiring a Technical Writer to maintain Help Center articles and release documentation for assigned product teams. You will ensure content accuracy and relevance for customers and AI support tools.

You will collaborate with product, engineering, and learning specialists, producing clear product copy and knowledge notes for releases, while leveraging approved AI tools to boost output without compromising quality.

Qualifications

• Strong writing and communication skills, translating technical concepts into clear language.
• Organizing information across Help Center articles, release notes, short-form copy.

Responsibilities

• Create, update, and archive Help Center articles for assigned product teams.
• Publish articles after review.
• Create knowledge notes for every release with context and links.

Skills

Strong writing & comms

Agile environment

Headless CMS exposure (advantage)

Product documentation

Job description

Mitti by SafetyCulture is hiring a Technical Writer to maintain Help Center articles and release documentation for assigned product teams. You will ensure content accuracy and relevance for customers and AI support tools.

You will collaborate with product, engineering, and learning specialists, producing clear product copy and knowledge notes for releases, while leveraging approved AI tools to boost output without compromising quality.