Junior SAP Support Specialist – IT Helpdesk

SONAK CORPORATION; Muntinlupa; On-site; PHP 250,000 - 360,000; Full time

Job summary

SONAK CORPORATION is seeking a Junior IT Software Specialist - SAP (1st Level Support) in the Philippines. You will be the first contact for SAP users, handling incidents, access issues, and basic transactions while building SAP skills and cross-module knowledge.

You will support daily operations, assist with testing and knowledge base updates, and grow into more functional tasks through cross-module training. A degree in IT is required, with fresh graduates encouraged to apply.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• Basic understanding of SAP (preferably S/4HANA) or ability to learn quickly.
• Knowledge of retail operations (stores, purchasing, inventory, sales) is a plus.
• Familiarity with SAP GUI, SAP Fiori, and common SAP T-codes is a plus.
• Experience with a ticketing or helpdesk tool is a plus.
• Strong communication, customer service, analytical, and problem-solving skills.
• One year or more in IT helpdesk, application support, or SAP end-user support preferred.
• Fresh graduates with SAP exposure or training encouraged to apply.

Responsibilities

• Act as the first point of contact for SAP users via helpdesk, email, chat, or phone.
• Log, categorize, prioritize, and track incidents and service requests to resolution.
• Resolve first-level issues with SAP GUI, Fiori access, login, password resets, and basic transactions.
• Escalate complex issues with clear details to the appropriate specialist.
• Assist with basic master data maintenance under guidance.

Skills

Strong communication

Problem-solving

Analytical skills

Customer service

Team collaboration

Education

Bachelor's degree in Computer Science or Information Technology

Tools

SAP

Job description

SONAK CORPORATION is seeking a Junior IT Software Specialist - SAP (1st Level Support) in the Philippines. You will be the first contact for SAP users, handling incidents, access issues, and basic transactions while building SAP skills and cross-module knowledge.

You will support daily operations, assist with testing and knowledge base updates, and grow into more functional tasks through cross-module training. A degree in IT is required, with fresh graduates encouraged to apply.