Junior Sales Development Representative

Helpware Inc.; Taguig, Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Helpware Inc. is hiring a Sales Development Representative to drive outbound sales and build a qualified pipeline for the Account Executive team. You will perform cold outreach, execute email and LinkedIn sequences, research target accounts, and qualify leads.

The role requires 1+ year in sales or related outbound work, strong English communication, and the ability to manage multiple prospects with resilience and organization. Training and coaching are provided.

Qualifications

• At least 1 year of experience in sales or related outbound roles.
• Strong verbal and written English for US/UK/Australia prospects.
• Phone confidence and resilience to handle rejection.
• Coachability; willingness to practice scripts and role-play.
• Organized, self-motivated; manage multiple prospects.
• Goal-oriented; focus on targets, not just activity.
• Basic CRM familiarity; training will be provided on our stack.

Responsibilities

• Cold outbound outreach to prospective clients across target verticals.
• Email & LinkedIn sequences in HubSpot; multi-channel coverage.
• Prospect research using LinkedIn, Apollo, ZoomInfo, and CRM data.
• Qualify outbound leads using the discovery framework and handle objections.
• Schedule qualified discovery calls for Account Executives.
• Maintain accurate HubSpot records of all conversations and next steps.
• Hit weekly and monthly KPIs for calls, emails, sequences, and meetings.
• Collaborate with Sales Enablement, RevOps, and Marketing to sharpen tools.

Skills

Sales experience

Outbound calling

Phone confidence

Coachability

Organized

Goal-oriented

English proficiency

CRM familiarity

Tools

HubSpot

Salesforce

GoHighLevel

Job description

Why this role

Helpware is a people-first outsourcing and customer experience partner helping fast-growing companies scale support, operations, and revenue teams with AI-enabled CX solutions. We work with SaaS, Fintech, Healthcare, Ecommerce, and Logistics brands across the US, UK, and beyond.

We're hiring a Sales Development Representative to support outbound sales and build qualified pipeline for our Account Executive team. This role is for someone hungry, coachable, and ready to build a real sales career with structured onboarding, hands‑on coaching, and earning upside tied directly to your performance. You'll have the tools, training, and support you need to learn fast and deliver results.

What you'll do

• Cold outreach — make outbound calls to prospective clients across Helpware's target verticals (SaaS, Fintech, Healthcare, Ecommerce, Logistics) using Genesys

• Email & LinkedIn — execute pre-built email sequences in HubSpot and run LinkedIn touches alongside your calls for full multi-channel coverage

• Prospect research — research target accounts and decision‑makers using LinkedIn, Apollo, ZoomInfo, and our CRM data

• Lead qualification — qualify outbound leads against target criteria using the team's discovery framework, identify pain points, and handle objections professionally

• Meeting bookings — schedule qualified discovery calls for Account Executives with confirmed prospects and complete handoff context

• CRM management — keep HubSpot records accurate and up‑to‑date; document every conversation, follow‑up, and next step

• Hit your activity targets — meet weekly and monthly KPIs on calls, emails, sequence enrollment, and meetings booked

• Collaborate & improve — share what you're hearing on calls with Sales Enablement, RevOps, and Marketing so we can sharpen scripts, sequences, and targeting together

What you bring

• At least 1 year of experience in sales, sales development, lead generation, appointment setting, or B2B/B2C outbound—or strong customer‑facing experience (CSR, retention, telemarketing) with a clear commitment to building a sales career

• Good verbal and written English — comfortable speaking with US, UK, and Australian prospects on the phone and via email

• Phone confidence — willing and able to make high volumes of outbound calls and stay resilient through rejection

• Coachability — open to feedback, eager to be coached, willing to practice scripts and role‑play until they're sharp

• Organized and self‑motivated — can manage your own follow‑ups, prioritize your day, and stay on top of multiple prospects simultaneously

• Goal‑oriented mindset — you want to hit targets, not just do activity for its own sake

• Basic CRM familiarity — exposure to HubSpot, Salesforce, GoHighLevel, or similar platforms is a plus (we'll train you on our stack)
  

Nice to have

• Exposure to selling BPO, customer support, AI‑enabled services, or SaaS

• Familiarity with LinkedIn Sales Navigator, Apollo, ZoomInfo, or similar prospecting tools

• Experience supporting US‑based clients on night‑shift schedules

• Basic understanding of B2B sales processes and pipeline management