Junior Sales Development Representative

Helpware; Taguig; On-site; PHP 223,200 - 446,400; Full time

Job summary

Helpware is looking for a Sales Development Representative in Metro Manila, Philippines. This role involves outbound sales activities, including cold calls and lead qualification to build a sales pipeline. Candidates should have at least one year of sales experience and strong verbal and written English skills. Familiarity with CRM tools such as HubSpot is preferred. Join a dynamic team where performance directly influences your earning potential with structured training and support.

Qualifications

• At least 1 year of experience in sales or strong customer-facing experience.
• Good verbal and written English skills.
• Willing to make high volumes of outbound calls.

Responsibilities

• Make outbound calls to prospective clients using Genesys.
• Execute email sequences in HubSpot; conduct LinkedIn outreach.
• Research target accounts and decision-makers.
• Qualify outbound leads using discovery framework.
• Schedule discovery calls for Account Executives.
• Maintain accurate records in HubSpot CRM.
• Meet weekly and monthly activity targets.
• Collaborate with teams for improvement.

Skills

Sales experience

Lead generation

Verbal communication

Written communication

CRM familiarity

Goal-oriented mindset

Organizational skills

Tools

HubSpot

Salesforce

ZoomInfo

LinkedIn Sales Navigator

Job description

Why this role

Helpware is a people-first outsourcing and customer experience partner helping fast-growing companies scale support, operations, and revenue teams with AI-enabled CX solutions. We work with SaaS, Fintech, Healthcare, Ecommerce, and Logistics brands across the US, UK, and beyond.

We're hiring a Sales Development Representative to support outbound sales and build qualified pipeline for our Account Executive team. This role is for someone hungry, coachable, and ready to build a real sales career with structured onboarding, hands‑on coaching, and earning upside tied directly to your performance. You'll have the tools, training, and support you need to learn fast and deliver results.

What you’ll do

• Cold outreach — make outbound calls to prospective clients across Helpware's target verticals (SaaS, Fintech, Healthcare, Ecommerce, Logistics) using Genesys
• Email & LinkedIn — execute pre-built email sequences in HubSpot and run LinkedIn touches alongside your calls for full multi-channel coverage
• Prospect research — research target accounts and decision‑makers using LinkedIn, Apollo, ZoomInfo, and our CRM data
• Lead qualification — qualify outbound leads against target criteria using the team's discovery framework, identify pain points, and handle objections professionally
• Meeting bookings — schedule qualified discovery calls for Account Executives with confirmed prospects and complete handoff context
• CRM management — keep HubSpot records accurate and up‑to‑date; document every conversation, follow‑up, and next step
• Hit your activity targets — meet weekly and monthly KPIs on calls, emails, sequence enrollment, and meetings booked
• Collaborate & improve — share what you're hearing on calls with Sales Enablement, RevOps, and Marketing so we can sharpen scripts, sequences, and targeting together

What you bring

• At least 1 year of experience in sales, sales development, lead generation, appointment setting, or B2B/B2C outbound—or strong customer‑facing experience (CSR, retention, telemarketing) with a clear commitment to building a sales career
• Good verbal and written English — comfortable speaking with US, UK, and Australian prospects on the phone and via email
• Phone confidence — willing and able to make high volumes of outbound calls and stay resilient through rejection
• Coachability — open to feedback, eager to be coached, willing to practice scripts and role‑play until they're sharp
• Organized and self‑motivated — can manage your own follow‑ups, prioritize your day, and stay on top of multiple prospects simultaneously
• Goal‑oriented mindset — you want to hit targets, not just do activity for its own sake
• Basic CRM familiarity — exposure to HubSpot, Salesforce, GoHighLevel, or similar platforms is a plus (we'll train you on our stack)

Nice to have

• Exposure to selling BPO, customer support, AI‑enabled services, or SaaS
• Familiarity with LinkedIn Sales Navigator, Apollo, ZoomInfo, or similar prospecting tools
• Experience supporting US‑based clients on night‑shift schedules
• Basic understanding of B2B sales processes and pipeline management