Junior Sales Associate - Gentle Monster

TKG Lifestyle Inc.; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

TKG Lifestyle Inc. is hiring a Sales Associate in Manila to assist customers, process transactions, and maintain store presentation. You will contribute to sales goals through product knowledge and friendly service.

Ideal candidates have a high school diploma, strong communication, and bilingual fluency in English and Tagalog. Flexibility to work weekends and holidays is required; prior retail or optical brand exposure is a plus.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Customer-first mindset with a positive shopping experience.
• Comfortable in a fast-paced retail environment.
• Good basic math and accurate transaction handling.
• Organized and dependable with multi-tasking ability.
• Fluent in English and Tagalog; weekends/evenings/holidays availability.
• Retail or optical brand experience is a plus, willingness to learn.

Responsibilities

• Assist customers based on brand guidelines.
• Help customers locate products and provide information.
• Suggest products based on needs and facial structure.
• Handle complaints professionally and courteously.
• Process purchases using POS system accurately and efficiently.
• Upsell and cross-sell to meet sales targets.
• Manage cash and other payment forms per store policy.
• Ensure shelves are stocked and store presentation is maintained.
• Keep store clean, organized, and visually appealing.
• Stay informed on product features and uses; attend trainings.

Skills

Communication

Interpersonal skills

Customer service

Retail experience

Attention to detail

Team collaboration

Bilingual English/Tagalog

Flexible scheduling

Education

High School Diploma

Job description

This is an exciting opportunity to work in Southeast Asia’s largest Gentle Monster. The Sales Associate will be responsible for assisting customers, processing transactions, filling out sales reports, and maintaining the overall presentation and cleanliness of the store. They will contribute to achieving sales goals and ensuring customer satisfaction through their interactions and product knowledge.

PRIMARY RESPONSIBILITIES

Customer Assistance:

• Always interact with customers based on the brand’s guidelines.
• Assist customers in locating products, answering queries, and providing product information when need be.
• Offer suggestions and recommendations based on customer’s needs, preferences, and facial structure.
• Handle customer complaints and concerns in a professional and courteous manner.

Sales and Transactions:

• Process customer purchases accurately and efficiently using the point-of-sale (POS) system.
• Upsell and cross-sell products to maximize sales opportunities and achieving sales targets.
• Handle cash and other forms of payment securely and in accordance with store policies.

Merchandising and Store Presentation:

• Ensure that products are neatly displayed, and shelves are properly stocked and organized.
• Monitor inventory level and communicate restocking needs to management.
• Participate in periodic store merchandising and arrangement changes.
• Keep the store clean, organized, and visually appealing.

Product Knowledge:

• Stay informed about product features, specifications, and uses to assist customers effectively.
• Attend training sessions and product knowledge workshops provided by the store or company.

Team Collaboration:

• Work collaboratively with other sales associates, as well as other departments such as inventory, customer service, and management.
• Communicate customer feedback and trends to help improve product offerings and customer experience.

JOB QUALIFICATIONS

• A high school diploma or equivalent.
• Excellent communication and interpersonal skills, with a genuine passion for connecting with customers.
• A customer-first mindset and the ability to create a positive and memorable shopping experience.
• Comfortable working in a fast-paced, dynamic retail environment.
• Good basic math skills and attention to detail to ensure accurate transactions.
• Organized, dependable, and able to manage multiple tasks effectively.
• Flexible and willing to work weekends, evenings, and holidays as needed.
• Fluent in both English and Tagalog.
• Previous experience with optical brands or in retail is an advantage, but a strong willingness to learn and grow is equally valued.