Product Support Specialist: Real Estate Tech

Jones Lang LaSalle Incorporated; Makati; On-site; PHP 335,000 - 580,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Makati is seeking a Product Specialist Associate to support a product group within Leasing & Capital Markets Technology. You will handle first-line user support, triage cases, and document resolutions. The role requires collaboration with tech teams and training of users and partners.

You will leverage AI tools to improve processing, onboard new hires, and maintain comprehensive support playbooks and workflows. On-site presence in Makati is expected.

Qualifications

• Excellent documentation and communication skills with attention to detail.
• Experience with Confluence and Microsoft Office is required.
• Strong knowledge of Azure DevOps, Jira, ServiceNow, and Salesforce preferred.
• Advanced English written and spoken, with good interpersonal skills.
• At least 1 year in product support or related real estate domain.

Responsibilities

• Provide first line support via cases/chats/phone for supported products.
• Triages and manages case workflows in service tools and documents resolutions.
• Escalate to tech teams while preserving end-user experience.
• Utilize AI tools (e.g., JLL GPT) to improve tasks and initiatives.
• Onboard new hires and offboard terminated staff, documenting processes.
• Train users and partners on product features and maintain training materials.
• Maintain up-to-date product support documentation and templates.
• Monitor benchmarks like response time, handle time, resolution time, and CSAT.

Skills

Confluence

MS Office

Excel

Azure DevOps

Jira

ServiceNow

Salesforce

Advanced English

1+ years product support

Leasing business knowledge

Tools

Confluence

Microsoft Office

Azure DevOps

Jira

ServiceNow

Salesforce

Job description

Jones Lang LaSalle Incorporated in Makati is seeking a Product Specialist Associate to support a product group within Leasing & Capital Markets Technology. You will handle first-line user support, triage cases, and document resolutions. The role requires collaboration with tech teams and training of users and partners.

You will leverage AI tools to improve processing, onboard new hires, and maintain comprehensive support playbooks and workflows. On-site presence in Makati is expected.