Junior Product Owner | Hybrid

Hunter's Hub Inc.; Taguig; In loco; PHP 1.116.000 - 1.562.400; Tempo pieno

Descrizione del lavoro

A leading IT solutions provider in Metro Manila seeks an experienced Business Analyst/Product Owner. The ideal candidate will have over 7 years in IT, strong skills in data systems, and a focus on customer communication. Responsibilities include driving collaboration and addressing customer service improvements. Join a dynamic team and make a significant impact.

Competenze

• 7+ years of Business Analyst/Product Owner experience in IT.
• 7+ years of Overall IT experience including leading projects.
• 12 years of experience in Data Validation and understanding Data Quality challenges.

Mansioni

• Drives collaboration among team members.
• Communicates crisply and candidly across audiences.
• Raises concerns to improve customer service experience.

Conoscenze

Collaboration

Communication

Customer Focus

Accountability

Business Understanding

Strumenti

Data Systems

SQL

Descrizione del lavoro

• Collaborates effectively
• Drives collaboration among team members in his/ her function
• Presenting a supportive, united front when appropriate.
• Communicates Confidently
• Communicates crisply and candidly
• Communicates effectively across audiences (reporting managers, peers, business partners)
• Balances talking and listening to foster candid dialogue
• Focuses on the Customer
• Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers
• Helps employees understand the impact of their work on the customer/ client
• Organizes own work to meet agreed upon deadlines
• Focuses on surfacing underlying customer issues / concerns and identifying root causes
• Takes Accountability
• Takes steps to understand decision making processes and procedures – uses this understanding in developing work plans
• Escalating issues or redirecting enquiries in a timely and efficient fashion.
• Following up with customers when we say we will and delivering on our commitments
• Works under general supervision on day to day matters.
• Understands our Business
• Enhances understanding about the business of SLF (e.g. products and services, org structure, key competitors)
• Understands how his/her role relates to the Business Unit/ Function's objectives

• 7+ years of Business Analyst/ Product owner experience in IT
• 7+ years of Overall IT experienceincluding the experience of leading projects.
• 7yearsof experience inData Systems and experience working on dataprojects
• Exposure toCustomer Communication and Management
• Understanding ofbasic database concepts
• Understanding of theimplementation process
• 12 years of experienceinData Validation,understand theData Quality challenges
• 12 years of experience inSQL