Junior Procurement Analyst (Night Shift)

Cushman & Wakefield; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Cushman & Wakefield is seeking a Junior Procurement Analyst (Night Shift) in the Philippines. The role supports onboarding and procurement activities, coordinating requests from HelpHub, COI compliance, and vendor communications to ensure timely and accurate processing.

You will collaborate with internal teams to maintain smooth operations. Qualifications include 0–1 years of experience in customer service or IT support, with proficiency in Microsoft Office, Salesforce, ServiceNow/HelpHub, and

Qualifications

• Experience in customer service or IT support.
• Proficiency in Microsoft Office Suite, Salesforce, ServiceNow/HelpHub, PowerBI.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Lead in reviewing incoming emails and route or resolve inquiries from vendors and users.
• Manage requests from HelpHub and filter to the appropriate SME for guidance.
• Drive collections on SMF by communicating with vendors about payments.

Skills

Customer service

IT support

Microsoft Office

Salesforce

Power BI

ServiceNow/HelpHub

Communication

Education

HS Diploma OR Bachelor's Degree

Tools

HelpHub

Salesforce

ServiceNow

Power BI

Job description

Job Title

Junior Procurement Analyst (Night Shift)

Job Description Summary

As a Procurement Coordinator, you’ll assist the Onboarding & Support Team by coordinating the flow of requests that come in from HelpHub, Support Inboxes, SMF Collection, COI compliance and the Ask for Help queue. This role offers the opportunity to grow your career in a dynamic, fast-paced environment.

Job Description

About the Role:

• Lead in reviewing incoming emails. Redirecting or solving the inquiries for our vendors and users.
• Manage incoming requests from HelpHub filtering them to the correct SME for guidance in the PTO tech stack.
• Drive increased collections on SMF via quick communication with vendors who are seeking clarity on how and why it needs to be paid.
• Coordinate the collection COIs to ensure vendors are in compliance with Risk Management Standards. Increase compliance ratings for each business unit by 5% each quarter.
• Build and maintain relationships with clients, contractors, and internal teams.
• Support ongoing procurement activities such as the Ask for Help queue, Supplier Onboarding, vendor reporting and more.
• Ensure project compliance with procedures and provide status updates.

About You:

• Experience in customer service, internal IT support.
• Proficiency in Microsoft Office Suite, Salesforce, ServiceNow/HelpHub, PowerBI.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple tasks and shifting priorities.
• H.S. Diploma OR Bachelor’s Degree 0-1 years

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organization committed to Diversity and Inclusion

INCO: “Cushman & Wakefield”