Junior Physio Coach

Onelife Studio Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

A wellness and fitness studio in Metro Manila is seeking a dedicated individual to oversee client servicing and coaching responsibilities. The role involves managing client relationships, responding to inquiries, assisting in sales and promotions, and supporting team training initiatives. The ideal candidate should possess excellent communication skills and have experience in client management. This position is essential for maintaining studio operations and enhancing client experience.

Qualifications

• Experience in client servicing and management of client relationships.
• Strong communication skills for answering inquiries across multiple channels.
• Ability to assist in sales and marketing efforts.

Responsibilities

• Manage relationships with clients, addressing their needs and feedback.
• Provide coaching and mentoring sessions as assigned.
• Answer client inquiries and provide up-to-date information.
• Ensure accurate record keeping for all clients.
• Assist in sales promotions and studio events.
• MARKETING: Support in-studio and community sales and marketing efforts.
• TRAINING & DEVELOPMENT: Complete training tasks, case studies, presentations, and related duties.
• Special branch-specific projects and general housekeeping.
• Additional incidental tasks to support primary duties for regular employment.

Skills

Client servicing

Coaching

Inquiries management

Administration

Sales

Marketing

Training & development

General housekeeping

Job description

Responsibilities

• CLIENT SERVICING: Perform studio-client relationship management efforts; Records and responds to client needs, suggestions/feedback, special requests, and complaints and timely endorses to the appropriate manager as needed.
• COACHING: Perform coaching services to clients as well as mentoring sessions for the team, as assigned by the direct supervisor whenever applicable.
• INQUIRIES MANAGEMENT: Answer all walk-in, landline, mobile, and e-mail client inquiries; Must be able to consistently provide up-to-date information on studio offerings, schedules, rates, and promos.
• ADMINISTRATION: Ensure the timely, accurate, and proper records keeping for all clients handled.
• SALES: Assists the branch team in sales generating efforts; Actively promotes studio promos, workshops, and events, encourages participation, and assists clients with registration.
• MARKETING: Assists in in-studio and in-community sales & marketing efforts through appropriate interactions with prospective clients and through other duties as directed.
• TRAINING & DEVELOPMENT: Performs and complies with training and development assignments eg. case studies, trial clients, presentations, and other tasks as assigned.
• Special branch-specific projects as assigned.
• General Housekeeping
• You shall also perform other tasks that are incidental or necessary for the accomplishment of the primary duties; you should be able to complete these properly before you are considered for regular employment.