Junior DevOps Automation Engineer - CI/CD, Jira & Linux
Quantrics Enterprises Inc.
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Job summary
Quantrics Enterprises Inc. in Metro Manila is seeking an experienced Service Desk professional to support development and operations teams. You will manage Jira Service Desk tickets, respond to requests, monitor alerts, and coordinate with technical teams to ensure service continuity.
The role emphasizes collaboration with developers, strong analytical and communication skills, and a willingness to work in a shift schedule aligned with PH Time (4:00 PM–1:00 AM).
Qualifications
- Bachelor's degree in computer science or related field, or equivalent professional experience.
- 1+ year of experience with GitLab and other CI/CD tools.
- 1+ year of experience using Jira and Confluence.
- 1+ year of experience working with Red Hat Linux and automation pipelines.
- Experience supporting service desk operations, ticket management, and alert monitoring.
- Strong analytical, communication, customer service, and problem-solving capabilities.
Responsibilities
- Manage Jira Service Desk tickets to support timely resolution of requests.
- Respond to tickets submitted by developers to maintain efficient support delivery.
- Monitor system alerts to identify issues and support service continuity.
- Monitor application alerts to facilitate prompt incident response and resolution.
- Investigate incoming tickets and alerts to determine actions and next steps.
- Coordinate with technical teams to support resolution of issues.
- Prioritize activities based on alert severity and business impact.
Skills
Education
Tools
Job description
Quantrics Enterprises Inc. in Metro Manila is seeking an experienced Service Desk professional to support development and operations teams. You will manage Jira Service Desk tickets, respond to requests, monitor alerts, and coordinate with technical teams to ensure service continuity.
The role emphasizes collaboration with developers, strong analytical and communication skills, and a willingness to work in a shift schedule aligned with PH Time (4:00 PM–1:00 AM).
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