Junior Automation DevOps Engineer (Work from Home)

Quantrics Enterprises Inc.; Manila; On-site; PHP 480,000 - 900,000; Full time

Job summary

Quantrics Enterprises Inc. is seeking an IT Service Desk/DevOps Support specialist in Manila to manage Jira Service Desk tickets, monitor system and application alerts, and coordinate with technical teams for issue resolution.

The role emphasizes strong problem-solving, communication, and rapid response to incidents, ensuring service continuity and operational efficiency.

Qualifications

• Must-have technical capabilities in issue resolution and automation.
• Experience with Jira/Confluence for ticket management and collaboration.
• Familiarity with Red Hat Linux and CI/CD pipelines.

Responsibilities

• Manage Jira Service Desk tickets to support timely resolution of developer and operational requests.
• Respond to tickets submitted by developers to maintain efficient support delivery.
• Monitor system alerts to identify operational issues and support service continuity.
• Monitor application alerts to facilitate prompt incident response and issue resolution.
• Investigate incoming tickets and alerts to determine appropriate actions and next steps.
• Coordinate with relevant technical teams to support resolution of system and application issues.
• Prioritize support activities based on alert severity and business impact to maintain operational effectiveness.

Skills

Technical issue resolution

Automation understanding

Communication

Prioritization

Team collaboration

Education

Bachelor's degree in computer science

Tools

GitLab

Jira

Confluence

Red Hat Linux

CI/CD pipelines tooling

Job description

• Manage Jira Service Desk tickets to support timely resolution of developer and operational requests.
• Respond to tickets submitted by developers to maintain efficient support delivery.
• Monitor system alerts to identify operational issues and support service continuity.
• Monitor application alerts to facilitate prompt incident response and issue resolution.
• Investigate incoming tickets and alerts to determine appropriate actions and next steps.
• Coordinate with relevant technical teams to support resolution of system and application issues.
• Prioritize support activities based on alert severity and business impact to maintain operational effectiveness.

Specific Duties And Responsibilities

• Manage Jira Service Desk tickets to support timely resolution of developer and operational requests.
• Respond to tickets submitted by developers to maintain efficient support delivery.
• Monitor system alerts to identify operational issues and support service continuity.
• Monitor application alerts to facilitate prompt incident response and issue resolution.
• Investigate incoming tickets and alerts to determine appropriate actions and next steps.
• Coordinate with relevant technical teams to support resolution of system and application issues.
• Prioritize support activities based on alert severity and business impact to maintain operational effectiveness.

Service Desk and Support Operations

• Manage Jira Service Desk tickets to support timely resolution of developer and operational requests.
• Respond to tickets submitted by developers to maintain efficient support delivery.
• Monitor system alerts to identify operational issues and support service continuity.
• Monitor application alerts to facilitate prompt incident response and issue resolution.
• Investigate incoming tickets and alerts to determine appropriate actions and next steps.
• Coordinate with relevant technical teams to support resolution of system and application issues.
• Prioritize support activities based on alert severity and business impact to maintain operational effectiveness.

COMPETENCIES

Core Competencies (Must-have Competencies)

• GitLab and CI/CD Pipeline Tools: Ability to utilize GitLab and related CI/CD pipeline tools to support development and operational workflows.
• Jira and Confluence Administration: Ability to use Jira and Confluence for ticket management, collaboration, documentation, and workflow support.
• Red Hat Linux Support: Ability to work within Red Hat Linux environments to support operational and troubleshooting activities.
• Automation and Development Pipelines: Ability to support and understand automation processes and development pipelines to improve operational efficiency.
• Technical Issue Resolution: Ability to analyze tickets, alerts, and operational issues to support timely and effective resolution.

Complementary Competencies (Good-to-have Competencies)

• Learning Agility: Ability to quickly acquire new technical knowledge and adapt to evolving technologies and processes.
• Communication Skills: Ability to communicate effectively with stakeholders to facilitate issue resolution and collaboration.
• Customer Service Orientation: Ability to provide responsive and professional support that meets stakeholder needs and expectations.
• Prioritization and Decision Making: Ability to assess competing priorities and determine appropriate response actions based on business impact.
• Problem Solving: Ability to investigate issues methodically and identify practical solutions within defined processes.

Qualifications

Educational Qualification/s

Required

• Bachelor’s degree in computer science, or a related discipline; or equivalent professional experience and demonstrated capability.

Professional Qualification/s

• Minimum 1+ year of experience with GitLab and other CI/CD pipeline tools.
• Minimum 1+ year of experience using Jira and Confluence.
• Minimum 1+ year of experience working with Red Hat Linux.
• Minimum 1+ year of experience supporting automation and development pipelines.
• Experience supporting service desk operations, ticket management, and alert monitoring.
• Ability to work with developers and technical teams in a support-focused environment.
• Strong analytical, communication, customer service, and problem-solving capabilities.

Work Conditions

• PH Time: 4:00 PM – 1:00 AM PHT