Junior Business Systems Analyst

Vertere Global Solutions, Inc.; Mandaluyong; On-site; PHP 391,000 - 558,000; Full time

Job summary

Vertere Global Solutions, Inc. in Metro Manila invites applications for a Junior Business / Systems Analyst to support IT and business systems.

The role focuses on daily ticketing updates, requirements gathering, and documentation with a strong emphasis on stakeholder coordination. You will gain exposure to SAP and other systems, participate in project implementations and BAU activities, and contribute to process improvements and QMS-related procedures while developing analytical and

Qualifications

• At least 1.5+ years of experience as a Business Analyst or Systems Analyst
• Strong expertise in Microsoft Excel (Formulas, VLOOKUP, Pivot Tables)
• Proven experience in requirements gathering and stakeholder management
• Background in documenting business and system requirements
• Excellent analytical, communication, and problem-solving skills

Responsibilities

• Perform daily updating of IT, system, and user-related issues in the electronic ticketing system
• Participate in assigned project activities following the approved IT Business Systems Implementation methodology
• Handle and complete user requests related to IT and business systems
• Develop and maintain documentation of business systems processes and QMS-related procedures
• Conduct regular coordination with stakeholders for both project and BAU activities
• Perform other tasks aligned with department objectives
• Serve as the primary support for IT, system, or process-related issues and enhancement requests
• Execute functional and technical tasks during system implementations and ongoing support (SAP and other systems)
• Create and update user guides and system documentation for new and existing processes
• Support issue resolution, service requests, and process improvements
• Assist in process development and implementation aligned with QMS standards

Skills

Business Analysis

Requirements gathering

Stakeholder management

Documentation

Analytical skills

Communication

Problem-solving

Tools

Excel

SAP

Job description

JUNIOR Business / Systems Analyst

Qualifications

• At least 1.5 + years of experience as a Business Analyst or Systems Analyst

• Strong expertise in Microsoft Excel (Formulas, VLOOKUP, Pivot Tables)

• Proven experience in requirements gathering and stakeholder management

• Background in documenting business and system requirements

• Excellent analytical, communication, and problem-solving skills

Role Highlights

• Exposure to IT and business systems (e.g., SAP and similar platforms)

• Opportunity to work on both project implementations and BAU support

• Involvement in process improvements and Quality Management Systems (QMS)

Key Responsibilities

Core Duties

• Perform daily updating of IT, system, and user-related issues in the electronic ticketing system

• Participate in assigned project activities, following the approved IT Business Systems Implementation methodology

• Handle and complete user requests related to IT and business systems

• Develop and maintain documentation of business systems processes and QMS-related procedures

• Conduct regular coordination with stakeholders for both project and BAU activities

• Perform other tasks aligned with department objectives

Functional Responsibilities

• Serve as the primary support for IT, system, or process-related issues and enhancement requests

• Execute functional and technical tasks during system implementations and ongoing support (SAP and other systems)

• Create and update user guides and system documentation for new and existing processes

• Support issue resolution, service requests, and process improvements

• Assist in process development and implementation aligned with QMS standards